Krystal Hernandez
Saginaw,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Veterinary Technician
VetMED Animal Hospital
Bay City, MI
03.2023 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during urgent care shifts.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Trained and mentored team members.
Certified Veterinary Assistant
Maple Veterinary Hospital
Troy MI
07.2020 - 07.2022
- Supported clinic growth and development by participating in continuing education opportunities to stay informed about current best practices and industry advancements.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, exam rooms, and labs.
- Ensured safe and effective treatment plans by administering medications as prescribed by the veterinarian.
- Supported veterinarians in diagnosing conditions through accurate documentation of symptoms and medical history.
Certified Veterinary Assistant
North Main Animal Hospital
Royal Oak, MI
06.2019 - 07.2020
- Kept detailed records of animal treatments and medications.
- Monitored vital signs and provided nursing care for animals.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
Customer Service Supervisor
VCA Animal Hospital
Clinton Township, MI
06.2015 - 06.2019
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Confirmed appointments, communicated with clients, and updated client records.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Assistant Manager
Claire's Stores
Birch Run, MI
06.2012 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate’s Degree - Applied Science
Delta Community College
Bay City, MI05.2014
High School Diploma - General Studies
Chesaning Union High School
Chesaning, MI05.2010
Skills
- Intravenous catheterization
- Medication Administration
- Surgical procedures and support
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Microsoft PowerPoint
- Microsoft Word
Certification
- Fear Free Certified
- CPR Certified
Timeline
Veterinary Technician
VetMED Animal Hospital
03.2023 - Current
Certified Veterinary Assistant
Maple Veterinary Hospital
07.2020 - 07.2022
Certified Veterinary Assistant
North Main Animal Hospital
06.2019 - 07.2020
Customer Service Supervisor
VCA Animal Hospital
06.2015 - 06.2019
Assistant Manager
Claire's Stores
06.2012 - 06.2015
Associate’s Degree - Applied Science
Delta Community College
High School Diploma - General Studies
Chesaning Union High School