Open To Work
Krystal Hunter
SIRVA Relocation
Jackson,USA
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Call Center RepresentativeCall Center RepresentativeParts PullerSecurity OfficerCommercial Driver
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$20/hr
Important To Me
Healthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit SharingPaid sick leave4-day work week
21
years of professional experience
Results-driven Call Center Professional with solid experience in customer service and communication. Resolved issues efficiently and maintained high customer satisfaction through team collaboration and adaptability. Demonstrated effective problem-solving and active listening skills while managing customer interactions in high-pressure situations.
Work History
Call Center Representative
2 Months- Led initiatives to improve service quality, resulting in enhanced customer feedback ratings.
- Implemented best practices for compliance and quality assurance during customer interactions.
- Managed complex cases by coordinating with internal departments for timely resolutions.
- Analyzed call data to identify trends, recommending strategies for operational improvements.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Call Center Representative
3 Years 6 Months- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline call handling processes, improving response times.
- Utilized CRM software to document interactions and ensure accurate record-keeping.
- Provided training and mentorship to new representatives, fostering a collaborative environment.
Parts Puller
3 Years 7 Months- Operated warehouse equipment to efficiently retrieve and prepare parts for shipment.
- Collaborated with team members to streamline picking operations, enhancing overall workflow efficiency.
- Ensured accurate inventory management through systematic organization and thorough documentation processes.
- Conducted regular quality checks on parts to maintain high standards of accuracy and reliability.
- Operated warehouse management system to efficiently locate and pull parts for distribution.
- Collaborated with team members to maintain accurate inventory levels and minimize discrepancies.
Security Officer
3 Years 7 Months- Monitored premises to prevent theft and ensure safety of personnel and property.
- Conducted regular safety inspections to identify potential hazards and enforce compliance with regulations.
- Responded promptly to security incidents, providing detailed reports to management for further action.
- Collaborated with law enforcement during emergencies, ensuring effective communication and response strategies.
Commercial Driver
3 Years 2 Months- Operated commercial vehicles to deliver products safely and efficiently to various locations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of deliveries, adhering to company policies and regulatory requirements.
- Collaborated with warehouse staff to streamline loading and unloading processes for timely deliveries.
Customer Service Manager
2 Years 1 Month- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced quality of work by maintaining attention to detail. while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Contributed to team success by fostering a cooperative work environment. in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Retail Worker
3 Years 10 Months- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Provided availability for shifts during nights, weekends, and holidays to support team coverage. across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Animal Caretaker
4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma
Skills
Call center customer service
Customer assistance
Call documentation
Verbal and written communication
Resolving issues
Inbound phone calls
Call center metrics
Data entry
Problem-solving skills
Timeline
Call Center Representative
SIRVA Relocation
06.2026 - CurrentRead More
Call Center Representative
United Healthcare Insurance
11.2022 - 05.2026Read More
Parts Puller
O'Reilly Auto Parts Distribution Center
04.2019 - 11.2022Read More
Security Officer
Lofton Staffing & Security Services
04.2015 - 11.2018Read More
Commercial Driver
AutoZone
02.2012 - 04.2015Read More
Customer Service Manager
Wal-Mart Supercenter
01.2010 - 02.2012Read More
Retail Worker
AutoZone
03.2006 - 01.2010Read More
Animal Caretaker
Dr. Borum
01.2006 - 05.2006Read More
Natchez High School
High School Diploma
Read More