Krystal Jones
Wal-Mart Manager
Sulphur,LA
Summary
Dynamic retail professional with extensive experience at Wal-Mart Supercenter, excelling in customer service and problem-solving. Proven track record in training and mentoring staff, enhancing customer relations, and optimizing inventory management. Achieved significant improvements in customer satisfaction and operational efficiency through effective leadership and strategic planning.
Overview
24
24
years of professional experience
Work History
Store Manager
Wal-Mart Supercenter
06.2022 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Lead
Wal-Mart Supercenter
10.2012 - 06.2022
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- This role was in preparation to successfully move to store manager role. Assisting Store manager with all tasks within the store.
Store Lead
Wal-Mart Supercenter
07.2009 - 10.2012
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
Assistant Manager
Wal-Mart Supercenter
02.2005 - 05.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Inventory Specialist
Wal-Mart Supercenter
05.2001 - 02.2005
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
High School Diploma -
DeQuincy High School
DeQuincy, LA05-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
Timeline
Store Manager
Wal-Mart Supercenter
06.2022 - 05.2025
Store Lead
Wal-Mart Supercenter
10.2012 - 06.2022
Store Lead
Wal-Mart Supercenter
07.2009 - 10.2012
Assistant Manager
Wal-Mart Supercenter
02.2005 - 05.2009
Inventory Specialist
Wal-Mart Supercenter
05.2001 - 02.2005
High School Diploma -
DeQuincy High School
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