Krystal Kohler
Saint Paul,MN
Summary
Enthusiastic and reliable professional with over 15 years in the service industry, who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server
Apostle Supper Club / Purpose Restaurants
10.2022 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests, cultivating warm relationships with regular customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Server, Trainer, Expo, and Food Runner
Texas Roadhouse
05.2021 - 09.2022
- Demonstrated strong knowledge of food and beverage service standards and trained new team members on restaurant procedures, excellent guest experiences, and performance strategies.
- Maintained speed of service for food orders while minimizing errors and complaints and assisted preparation of food plates, overseeing quality and appearance.
Server
FoodSmith
02.2020 - 10.2020
- Pivoted service standards to uphold CDC restaurant regulations and state-wide restrictions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards during COVID-19 pandemic.
Server, Bartender, Key Holder
Machete Comida Mexicana
10.2019 - 05.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Luxury Suite Attendant (Superbowl)
US Bank Stadium/Aramark
11.2017 - 02.2018
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Server, Host, Bartender
Mendoberri Cafe And Wine Bar
10.2013 - 11.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Arts - Marketing & Entrepreneurship
Century College
White Bear Lake, MN05.2022
Bachelor of Arts - Theater Arts, Minor in Spanish
Trinity University
San Antonio, TX05.2011
Languages
Spanish
Native or Bilingual
References
Antony Lucken, Former GM at Apostle Supper Club: (612) 357-3833
Rick Harpram, Lead Server at Apostle Supper Club: (651) 592-9642
Chef Rick Frazer, Owner at Black Rooster Bistro: (715) 808-0560
Timeline
Server
Apostle Supper Club / Purpose Restaurants
10.2022 - Current
Server, Trainer, Expo, and Food Runner
Texas Roadhouse
05.2021 - 09.2022
Server
FoodSmith
02.2020 - 10.2020
Server, Bartender, Key Holder
Machete Comida Mexicana
10.2019 - 05.2020
Luxury Suite Attendant (Superbowl)
US Bank Stadium/Aramark
11.2017 - 02.2018
Server, Host, Bartender
Mendoberri Cafe And Wine Bar
10.2013 - 11.2014
Associate of Arts - Marketing & Entrepreneurship
Century College
Bachelor of Arts - Theater Arts, Minor in Spanish
Trinity University
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