KRYSTAL LOCKETT

· Screen donors by reviewing medical histories, performing mini-physicals, and conducting phlebotomy.

· Monitor donors during and after donations, respond to reactions, and provide appropriate care.

· Provide excellent customer service, answer donor questions, and ensure a safe, positive donation experience.

· Set up and operate blood collection equipment and systems at fixed and mobile donation sites.

· Operate automated donation machines (Alyx/Trima) and assist with donor recruitment for automated procedures.

· Maintain accurate records, ensure proper donor identification, and follow all regulatory, safety, and compliance standards.

• Collaborated with medical teams to enhance patient workflows and streamline processes.
• Access EPIC to manage referrals, documentation, and patient scheduling.
• Maintain accurate medical records, ensuring compliance with HIPAA guidelines to protect patient information.
• Perform front- and back-office duties in a fast-paced clinic setting.
• Assist with Release of Information, pre-registration, and insurance verification.
• Engaged with patients daily in clinical settings, focusing on effective identification and proper specimen handling procedures.

• Managed payroll processing for diverse client accounts using Paylocity software.
• Ensured compliance with federal and state payroll regulations and reporting requirements.
• Collaborated with finance teams to reconcile payroll discrepancies and resolve issues.
• Managed client portfolio ensuring compliance and accuracy in service delivery.
• Utilized Salesforce, Microsoft Office, and Five9 for effective case tracking and communication.

• Provided timely responses to customer inquiries via phone and email.
• Assisted customers in troubleshooting product issues and service requests.
• Provided high-volume support to distributors, resolving issues and processing returns to enhance customer satisfaction.
• Maintained detailed documentation and communication logs to ensure accurate information flow and effective issue resolution.
• Documented customer interactions in the CRM system for record-keeping.

• Led customer service team to improve response times and service quality.
• Managed escalated customer inquiries to ensure effective resolution and satisfaction.
• Led resolution of escalated customer issues, achieving call targets consistently.
• Developed training programs for new team members and ongoing staff development.
• Explained account details while maintaining accurate system documentation.