Krystal Lopez
Katy
Summary
Care-focused Phlebotomist bringing 4-years of background in Mobile Contractor and laboratory healthcare settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to the patients needs and in settings such as, Home Healthcare, Psychiatric Clinic, or PCP office visits.
Overview
4
4
years of professional experience
Work History
Lead, (Travel), Certified Phlebotomy Technician.
Devansh Labs
07.2023 - Current
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
- Increased patient satisfaction by addressing concerns and answering questions about the phlebotomy process.
- Streamlined workflow by organizing supplies and maintaining a clean work area to optimize efficiency.
- Demonstrated adaptability in handling various types of patients.
- Delivered outstanding service to assigned job site and their patients (mainly but not limited to, Psychiatric Clinics) to maintain and extend relationships for future business opportunities.
- Established rapport with patients through active listening, empathy, and understanding their unique challenges.
- Mitigated potential safety hazards by conducting regular facility checks and promptly addressing any concerns or issues identified.
- Treated clients and families with respect and dignity.
- Maintained confidentiality of sensitive information related to patients'' mental health history in accordance with HIPAA regulations.
- Performed intake triage, vitals and assisted patients with mental health screenings.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Strengthened communication between patients and medical staff through accurate documentation of patient interactions, behaviors, and responses to treatments.
- Reduced incidents of violence or self-harm by implementing de-escalation techniques and maintaining a safe environment for patients.
- Improved patient well-being by providing compassionate and attentive care, addressing individual needs and concerns.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Served as medical interpreter for patients and staff encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated procedural information to facilitate understanding between doctors and patients.
- Accompanied physician to assist and interpret written and spoken English to Spanish and vice versa, while visiting with their patients.
- Administered verification of patient understanding all medical information by simplifying any jargon.
- Provided language interpretation services during telemedicine appointments, enhancing patient access to remote care options.
- Maintained strict adherence to HIPAA regulations and professional ethical guidelines while handling sensitive patient information during translations.
Lead, (Travel), Certified Phlebotomy Technician.
Medex Diagnostic Services
05.2022 - 06.2023
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
- Reduced patient wait times with efficient scheduling and timely blood draws.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Collaborated with healthcare professionals to provide high-quality care for patients requiring blood tests.
- Increased patient satisfaction by addressing concerns and answering questions about the phlebotomy process.
- Streamlined workflow by organizing supplies and maintaining a clean work area to optimize efficiency.
- Demonstrated adaptability in handling various types of patients, including geriatrics and psychiatric patients.
- Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
- Consistently followed protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Improved overall travel lab operations through meticulous record-keeping of patient demographics, test requests, and specimen data.
- Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
- Supported lab technicians by properly preparing specimens for analysis, expediting results processing times.
- Upheld quality control standards by regularly calibrating equipment and monitoring inventory levels of essential supplies.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
- Assisted in streamlining workflows by participating in continuous improvement initiatives aimed at enhancing phlebotomy department efficiency.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Organized daily work based on collection priority.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Participated in quality assurance and competency assessment initiatives.
- Performed laboratory tests to assist physicians in diagnosis.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Certified Phlebotomy Tech. & Specimen Collector.
Any Lab Test Now
01.2022 - 05.2022
- Exceeded performance metrics set forth by management in terms of both volume collected as well as accurate documentation completion rates.
- Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
- Increased accuracy in specimen labeling and tracking through meticulous attention to detail and thorough documentation practices.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
- Continually expanded knowledge base in regard to evolving industry trends as well as updates regarding specific medical conditions that could impact test results.
- Ensured proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
- Safeguarded patient privacy and confidentiality by following HIPAA regulations throughout all aspects of the specimen collection process.
- Trained and supervised junior technicians in laboratory protocols.
- Contributed to overall infection control efforts within the facility through strict adherence to sanitation protocols during specimen handling and disposal processes.
- Facilitated a positive work atmosphere by consistently demonstrating strong teamwork skills and offering support to colleagues when needed.
- Implemented quality control measures to identify potential errors or areas needing improvement within the collection process, leading to increased accuracy rates across the board.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across evening and weekend, shifts.
Education
Medical Assisting
Pima Medical Institute
Tucson, AZ, Houston, TX Campus12.2021
Skills
- Well experienced tending to Psychiatric patients
- Psychiatric phlebotomy
- Geriatric phlebotomy
- Injection Administration
- Adaptable to change
- Continuous learning mindset
- Patient Safety and Confidentiality
- Patient identification accuracy
- Specimen labeling procedures
- Sample and specimen collection
- Specimen Transportation
- Needle disposal safety
- Venipuncture Expertise
- Capillary puncture proficiency
Languages
Spanish
Professional Working
Timeline
Lead, (Travel), Certified Phlebotomy Technician.
Devansh Labs
07.2023 - Current
Lead, (Travel), Certified Phlebotomy Technician.
Medex Diagnostic Services
05.2022 - 06.2023
Certified Phlebotomy Tech. & Specimen Collector.
Any Lab Test Now
01.2022 - 05.2022
Medical Assisting
Pima Medical Institute
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