Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Martin

Columbus,OH

Summary

I have been in the service industry since i was 19. I am now 40. I have been through fine dining, biker bars, gaming venues, and lastly comedy club. I have handled high volume since day one. I can handle cash transactions fast. I work long hours at all times with out breaks and okay with it. I handle all of our inventory being liquor, soda, juice, paper ware, and glassware. I handle our schedule for all the bartenders per our capacity for the shows. I engage in conversation with all patrons. I have had the luxury to be invited to many of their weddings. I call them not patrons, but my friends. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Top-notch [Job Title] delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment. Personable Head Bartender with [Number] years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Closed business [Number] nights per week by locking up, cleaning, preparing for next business day and guiding guests out of establishment. Talent for calmly managing fast-paced, high-volume work with continuous demands. You can ask anyone.. I allow. certain "friends" to come in before Im open so they have a family feeling to drink. I ring it in obviously but I allow them to feel at home. Dynamic [Job Title] with [Number] years of experience leading versatile teams in bar management. Customer-focused manager, anticipating guest needs, maintaining glassware stock and designing new drinks to attract customers. Action-oriented mentor leading bar staff in routine maintenance and service. Experienced [Job title] successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. [Number] years of progressive leadership experience. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Bartender/Bartender Shift Manager

Funnybone Entertainment Club
Columbus, OH
08.2017 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Improved and applied social media marketing strategies to increase patronage.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Consulted with managers to organize special events and promotions.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.

Education

GED -

Columbus State Community College
Columbus, OH

Skills

  • Staffing and Sales Reporting
  • Labor and Overhead Cost Estimation
  • Anticipating Problems
  • Investigating Complaints
  • Supply Ordering and Management
  • Money Handling
  • Scheduling Staff
  • Relationship Building
  • Portion Control
  • Health Code Compliance
  • Inventory Management
  • Front of House Management
  • Documentation and Recordkeeping
  • Menu Pricing and Writing
  • Fire Safety Regulations
  • Delegating Assignments and Tasks
  • Liquor Law Compliance
  • Team Leadership
  • Critical Thinking
  • Calm and Pleasant Demeanor
  • Calendar and Scheduling Software
  • POS Terminal Operation

Timeline

Bartender/Bartender Shift Manager

Funnybone Entertainment Club
08.2017 - Current

GED -

Columbus State Community College
Krystal Martin