KRYSTAL MEZA
Santa Paula,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Auto industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crafting
Self Employed
03.2022 - Current
- Effectively managed client expectations by setting clear timelines, providing regular updates, and proactively addressing concerns.
- Managed multiple client projects simultaneously, leveraging strong organizational skills to ensure timely delivery and high-quality results.
- Efficiently managed resources to ensure project deliverables met quality standards and were completed on schedule.
Dispatcher
Ladin Subaru
01.2014 - 04.2020
- Managed and prioritized a high volume of service requests, optimizing resource allocation to address urgent needs and maintain operational efficiency.
- Provided essential support to field service teams by ensuring they were equipped with the necessary resources and information to perform their duties effectively.
- Managed complex schedules and coordinated multiple service requests, leveraging strong organizational skills to enhance overall service responsiveness and customer satisfaction.
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Built relationships with vendors to promote long term business growth.
Dispatcher
Kemp Ford
08.2012 - 11.2013
- Coordinated vehicle dispatch operations, ensuring efficient resource allocation and timely service delivery.
- Addressed and resolved dispatch-related issues, maintaining uninterrupted service and high customer satisfaction.
- Enhanced customer service through proactive communication and efficient handling of inquiries and requests.
- Utilized dispatch software and technology to track vehicle locations and manage service requests in real-time.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
Education
High School -
Channel Islands High School
06.2009
Skills
- Crafting
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Scheduling
Certification
- City in home license for crafting business
- State in home license for day care
Timeline
Crafting
Self Employed
03.2022 - Current
Dispatcher
Ladin Subaru
01.2014 - 04.2020
Dispatcher
Kemp Ford
08.2012 - 11.2013
High School -
Channel Islands High School
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