Krystal Miller
Battle Creek
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Chase Anthes State Farm
Battle Creek
02.2021 - 05.2026
- Delivered exceptional customer service, enhancing overall customer satisfaction.
- Managed customer inquiries and resolved issues effectively.
- Resolved product and consumer complaints through effective communication, improving customer trust.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided fast, friendly, and knowledgeable service for routine inquiries and complaint resolutions.
- Trained new staff on customer service protocols and best practices.
Cage Cashier
Firekeepers Casino and Hotel
Battle Creek
07.2019 - 01.2021
- Processed cash transactions efficiently for guests at the casino.
- Processed payments for chips, tokens, and cash transactions.
- Verified and balanced cash drawers at the start and end of shifts.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Maintained accurate records of financial transactions and player activity to support compliance and operational efficiency.
- Assisted guests with inquiries about gaming activities and promotions to enhance their experience.
- Collaborated with security staff to ensure a safe environment for patrons.
- Followed strict security protocols when handling large sums of money.
Server
Country Kettle Cafe
Nashville
11.2004 - 10.2019
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took orders from customers accurately and in a timely manner.
- Greeted guests upon arrival and presented them with menus to enhance their dining experience.
- Resolved guest complaints by coordinating with kitchen staff for prompt replacement items.
- Inspected food quality before serving to ensure guest satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Childcare Assistant Teacher
Kids First Learning Place
Middleville
08.2006 - 01.2007
- Facilitated interactive play sessions to enhance children's social skills.
- Supervised classroom behavior while maintaining safety standards.
- Monitored the safety of children at all times while they were playing or engaging in activities.
- Organized daily classroom routines, including snack time, story time, and outdoor playtime.
- Updated parents on children's progress and addressed individual needs.
- Read books aloud to groups of children or individually as requested by Lead Teacher.
- Supported children during potty training sessions by providing encouragement and guidance.
Education
High School Diploma -
Maple Valley High School
Nashville, MI05-2004
Some College (No Degree) - General Studies
Kellogg Community College
Hastings, MISkills
- Customer service management
- Customer satisfaction
- Issue resolution
- Staff training
- Conflict resolution
- Attention to detail
- Cash handling expertise
- Time management
- Effective communication
- Patience and empathy
- Training in food handling preparation
- Customer service
Certification
- Property and Casualty
- Life and Health
Timeline
Customer Service Manager
Chase Anthes State Farm
02.2021 - 05.2026
Cage Cashier
Firekeepers Casino and Hotel
07.2019 - 01.2021
Childcare Assistant Teacher
Kids First Learning Place
08.2006 - 01.2007
Server
Country Kettle Cafe
11.2004 - 10.2019
High School Diploma -
Maple Valley High School
Some College (No Degree) - General Studies
Kellogg Community College