Krystal Miller
Valley,AL
Summary
Dynamic customer service professional with a proven track record at Costco Technical and Warranty Services. Skilled in problem-solving and employee development, I excel in enhancing customer satisfaction and streamlining processes. Recognized for delivering exceptional service and fostering teamwork, I effectively resolve issues while maintaining strong customer relationships.
Results-driven professional equipped with background in team management and coordination. Expertise in optimizing workflows and improving team efficiency. Committed to fostering collaborative environment and achieving measurable results through adaptability and reliability.
Overview
10
10
years of professional experience
Work History
Assistant Team Manager
Costco Technical and Warranty Services
Remote
05.2026 - Current
- Conducted product troubleshooting, providing detailed guidance to customers for issue resolution.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Experience Agent
Costco Technical and Warranty
Remote
07.2021 - Current
- Assisted customers with technical inquiries and warranty claims, ensuring resolution satisfaction.
- Collaborated with team members to streamline warranty processing and improve customer service response times.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Online Grocery Pickup Associate
Walmart
Valley, AL
10.2016 - 03.2021
- Assisted customers with online orders, ensuring accurate order selection and timely pickups.
- Maintained cleanliness and organization of pickup area to enhance customer experience.
- Collaborated with team members to streamline order fulfillment processes and improve efficiency.
- Utilized handheld devices for inventory management and order tracking to ensure accuracy.
Education
Master of Science - Human Resources Management
Strayer University
Columbus, GA2016
Bachelor of Science - Criminal Justice
Miles College
Fairfield, AL2007
High School Diploma -
Valley High School
Valley, AL2003
Skills
- Employee development
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Customer relationship management
Timeline
Assistant Team Manager
Costco Technical and Warranty Services
05.2026 - Current
Customer Service Experience Agent
Costco Technical and Warranty
07.2021 - Current
Online Grocery Pickup Associate
Walmart
10.2016 - 03.2021
Master of Science - Human Resources Management
Strayer University
Bachelor of Science - Criminal Justice
Miles College
High School Diploma -
Valley High School