Krystal Monreal
Nacogdoches,TX
Overview
17
17
years of professional experience
Summary
Dynamic and compassionate Medical Assistant with extensive experience at Little Jacks Pediatrics, excelling in patient care and documentation. Proven ability to enhance clinic efficiency and patient satisfaction through effective communication and adherence to HIPAA compliance. Skilled in immunization administration and fostering trust with patients, ensuring a high-quality care experience.
Work History
Register Medical Assistant
Little Jacks Pediatrics
Nacogdoches, TX
09.2021 - 05.2025
- Assisted in patient intake, ensuring accurate data collection and documentation.
- Provided support for routine clinical procedures, enhancing patient comfort and care experience.
- Managed appointment scheduling, optimizing clinic workflow and reducing wait times.
- Administered vaccinations and medications under physician supervision, following safety protocols.
- Collaborated with healthcare team to ensure seamless communication regarding patient care plans.
- Maintained cleanliness and organization of examination rooms, adhering to infection control standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
Marketing Manager
Lowe's
Nacogdoches, TX
04.2013 - 01.2021
- Addressed customer complaints by actively listening and providing effective resolutions.
- Evaluated sales staff performance to drive achievement of targets.
- Facilitated staff in executing complex tasks to enhance operational efficiency.
- Developed and organized work schedules while assigning employees to designated tasks.
- Facilitated company meetings to exchange product information and align work activities across departments.
Manager
McDonald's
Nacogdoches Tx
01.2008 - 04.2013
- Oversaw compliance with health and fire regulations for food preparation and service in lodging and dining facilities.
- Achieved accurate cash counts and timely bank deposits, enhancing financial integrity.
- Conducted thorough investigations and resolved complaints related to food quality, service, and accommodations.
- Organized staff schedules and delegated responsibilities effectively.
- Spearheaded organization and direction of work training programs to enhance employee skills.
- Assessed employee performance within dining and lodging facilities to enhance service quality.
Education
Register Medical Assistant - High School Diploma
Angelina College
Lufkin, TX06.2012
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Direct patient care
CPR
Immunization administration
Professionalism and ethics
Fluent in English & Spanish
Monitoring patient progress
Vital sign monitoring
Timeline
Register Medical Assistant
Little Jacks Pediatrics
09.2021 - 05.2025
Marketing Manager
Lowe's
04.2013 - 01.2021
Manager
McDonald's
01.2008 - 04.2013
Register Medical Assistant - High School Diploma
Angelina College