Summary
Overview
Work History
Education
Skills
Websites
Certifications Affiliations Awards
Timeline
Generic

KRYSTAL MONROE

White Plains,MD

Summary

Senior Management and Executive Operations professional with over 20 years of experience supporting C-suite executives, leading stakeholder engagement initiatives, and managing complex programs across public health, emergency preparedness, and hospitality sectors. Proven ability to drive high-visibility engagements, coordinate multi-stakeholder operations, and support senior leadership decision-making in fast-paced, mission-critical environments. Adept at bridging public health strategy with executive-level operations, delivering results aligned with organizational priorities. Results-driven Senior Management Analyst known for productivity and efficient task completion. Specialize in strategic planning, process improvement, and data analysis. Excel in problem-solving, communication, and leadership, ensuring seamless operations and team synergy. Committed to delivering high-quality insights and solutions that drive organizational success.

Overview

19
19
years of professional experience

Work History

Stakeholder Engagement Senior Management Analyst

U.S. Department of Health & Human Services (HHS)
Washington, DC
01.2022 - Current
  • Lead strategic planning and execution of high-visibility stakeholder engagement initiatives supporting ASPR leadership, including executive briefings, leadership meetings, listening sessions, field engagements, workshops, conferences, and ceremonial events aligned with public health and disaster response priorities.
  • Direct end-to-end operations for complex, multi-stakeholder engagements, overseeing timelines, logistics, and cross-office coordination to ensure executive readiness, compliance, and seamless delivery.
  • Serve as a senior liaison between ASPR leadership and internal and external stakeholders, advising executives on engagement strategy, stakeholder priorities, and risk considerations to support informed decision-making.
  • Oversee development of executive-level materials, including briefing books, talking points, programs, and invitations, ensuring accuracy, clarity, and alignment with leadership objectives.
  • Manage documentation and approval processes for ASPR participation in local, state, federal, and international conferences, ensuring adherence to departmental policies and external requirements.
  • Lead logistical execution for in-person, virtual, and hybrid events, including venue selection, registration systems, audiovisual coordination, on-site leadership support, and post-event evaluations.
  • Serve as technical lead for executive virtual engagements using Zoom and Microsoft Teams, mitigating operational risks and ensuring continuity of operations.
  • Analyze engagement outcomes and performance data to produce after-action reports and recommendations that inform leadership and strengthen future stakeholder strategies.
  • Administration for Strategic Preparedness and Response (ASPR) Contractor: Softtek Government Solutions

Executive Assistant to Area General Manager

Gaylord National Resort & Convention Center / Marriott International
National Harbor, MD
01.2007 - 12.2022
  • Provided senior-level executive support to the Area General Manager and executive leadership team, managing complex calendars, travel, meetings, and confidential communications.
  • Exercised full authority over executive scheduling and appointment management, ensuring alignment with organizational priorities and strategic objectives.
  • Reviewed and coordinated executive correspondence, reports, and briefing materials, ensuring accuracy, compliance, and timely responses.
  • Supported departmental budgeting activities, overseeing fund allocation, data analysis, and reporting to address complex operational and program needs.
  • Served as key liaison between the General Manager and senior staff, facilitating communication on confidential issues, strategic initiatives, and time-sensitive deliverables.
  • Managed national public affairs communication initiatives and supported strategic planning efforts to enhance organizational reputation and stakeholder engagement.
  • Led training and mentorship for 48 administrative professionals, developing tools, guidance, and best practices to improve operational effectiveness and professional development.

Case Investigator

Prince George’s County Health Department
01.2020 - 12.2020
  • Conducted case investigations by interviewing COVID-19 positive individuals, collecting epidemiological data on symptoms, exposures, and contacts to support outbreak containment efforts.
  • Analyzed and interpreted public health guidance, regulations, and policies to inform case management and public health program decisions.
  • Served as primary point of contact for community partners, providing scientifically accurate information and public health guidance related to COVID-19 mitigation.
  • Coordinated with epidemiologists and public health agencies to escalate cases associated with high-risk or congregate settings requiring additional intervention.
  • Participated in quality assurance activities, case reviews, and performance monitoring to ensure public health response goals were met.
  • Prepared reports and statistical summaries to support readiness and response to infectious disease outbreaks and public health emergencies.
  • COVID-19 Contact Tracing Program

Education

Master of Public Health - MPH

George Washington University
Washington, DC
01.2021

Doctor of Physical Therapy - Physical Therapy

University of St. Augustine For Health Sciences
Saint Augustine, FL
12-2002

Bachelor of Science - Biology

Hampton University
Hampton
05-1997

Skills

  • Stakeholder Engagement
  • Executive & Leadership Support
  • Strategic planning
  • Executive communications
  • Team collaboration
  • Problem solving
  • Effective presentation
  • Organizational development
  • Multitasking and organization
  • Project management
  • Public Health Programs
  • Emergency Preparedness
  • Event Logistics & Management
  • Operations Management
  • C-Suite Support
  • Program Analysis
  • Process optimization
  • Cross-Functional Coordination
  • Virtual & Hybrid Engagements

Websites

Certifications Affiliations Awards

  • Member, National Association of County and City Health Officials (NACCHO)
  • Member, American Public Health Association (APHA)
  • Member, Alpha Kappa Alpha Sorority, Incorporated
  • Administrative Professional of the Year, Maryland Hotel & Lodging Association (2016)
  • High Five Customer Service Achievement Award (2012–2014)

Timeline

Stakeholder Engagement Senior Management Analyst

U.S. Department of Health & Human Services (HHS)
01.2022 - Current

Case Investigator

Prince George’s County Health Department
01.2020 - 12.2020

Executive Assistant to Area General Manager

Gaylord National Resort & Convention Center / Marriott International
01.2007 - 12.2022

Master of Public Health - MPH

George Washington University

Doctor of Physical Therapy - Physical Therapy

University of St. Augustine For Health Sciences

Bachelor of Science - Biology

Hampton University

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KRYSTAL MONROE