Krystal Montes De Oca
Jacksonville,NC
Summary
Dynamic professional with a strong background in legal support and management. Successfully led teams to enhance operational efficiency and client satisfaction. Bilingual communicator skilled in managing complex schedules and maintaining high standards of service in demanding environments.
Overview
11
11
years of professional experience
Work History
General Manager
Quality Inn Hotel
12.2025 - Current
- Oversee daily hotel operations to ensure exceptional guest satisfaction and operational efficiency.
- Supervise, train, and mentor front desk, housekeeping, and maintenance staff.
- Managed staffing, scheduling, payroll, and employee performance to optimize team effectiveness.
- Monitored budgets, expenses, inventory, and purchasing to ensure financial health and resource availability.
- Resolve guest concerns while maintaining high customer service standards.
- Ensure compliance with company policies, safety regulations, and brand standards.
- Coordinated with vendors and department managers to streamline hotel operations and enhance service delivery.
Legal Assistant
Xander Law Group, P.A.
01.2022 - Current
- Provided comprehensive litigation support to attorneys during all phases of legal cases.
- Coordinated scheduling of hearings, depositions, and conferences to optimize attorney time.
- Prepare and electronically file legal documents.
- Draft legal correspondence and maintain case files.
- Managed collections while maintaining clear communication with clients regarding account matters.
Legal Assistant
Mason Kerns Law, P.A.
01.2021 - 01.2022
- Prepared and e-filed legal documents.
- Assisted attorneys in preparing for litigation by managing case files and research.
- Coordinated attorney calendars and court schedules to ensure timely compliance with deadlines.
- Drafted correspondence and maintained organized client files.
- Facilitated collection efforts by liaising with clients to resolve outstanding issues.
Legal Assistant
Spiegel & Utrera, P.A.
01.2019 - 01.2021
- Performed e-filing in Florida, New York, New Jersey, Nevada, and California.
- Coordinated scheduling of hearings, depositions, and conferences to ensure timely proceedings.
- Prepared legal correspondence and managed client files.
- Supported attorneys with case preparation and research.
- Facilitated collections and enhanced client relations through effective communication.
Assistant Manager
Jimmy John's
02.2016 - 01.2019
- Oversaw food preparation, customer service, inventory management, and ordering processes to maintain quality and efficiency.
- Managed daily restaurant operations, ensuring smooth workflow and effective team collaboration.
- Ensured compliance with operational standards while enhancing customer service experience.
- Trained employees on service standards and procedures.
- Managed cash handling, deposits, and financial accountability.
Education
MBA - Hospitality Administration And Management
Florida International University
Miami, FL01-2025
Skills
- Document preparation and e-filing
- Litigation support
- Legal research and analysis
- Legal software proficiency
- Operations management
- Customer relationship management
- Microsoft Office Suite expertise
- Adobe Acrobat skills
- Team leadership
- Time management
- Organizational development
- Problem-solving strategies
- Interpersonal communication
- Client engagement and communication
- Artificial intelligence knowledge and integration
Additional Qualifications
- Proficient with modern technology, computer systems, and digital workplace tools
- Experienced in using AI tools and emerging technologies to improve productivity, research, communication, and problem-solving
- Quick to learn and adapt to new software, technology, and digital systems
- Strong ability and willingness to learn new processes, applications, and technical skills
- Comfortable troubleshooting basic technology and system-related issues
- Strong computer literacy and ability to navigate multiple platforms and applications
- Effective use of technology to streamline tasks, improve efficiency, and support day-to-day operations
- Strong communication, organization, multitasking, and problem-solving skills
- Adaptable, dependable, and able to learn independently in fast-paced environments
Timeline
General Manager
Quality Inn Hotel
12.2025 - Current
Legal Assistant
Xander Law Group, P.A.
01.2022 - Current
Legal Assistant
Mason Kerns Law, P.A.
01.2021 - 01.2022
Legal Assistant
Spiegel & Utrera, P.A.
01.2019 - 01.2021
Assistant Manager
Jimmy John's
02.2016 - 01.2019
MBA - Hospitality Administration And Management
Florida International University