Krystal Moreno
El Paso
Summary
Hard-working professional with 10 years of experience and a proven knowledge of depository services and branch operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Claims Specialist
Let's Go Dental
El Paso
09.2023 - Current
- Responsible for effective and efficient verification of all patients' benefits before their appointment.
- Responsible for answering incoming calls from other providers, recipients, and carrier groups in relation to insurance coverage.
- Research eligibility information online with various insurance carriers.
- Responsible for acting as a liaison between patients, healthcare providers, and insurance carriers to ensure all proper measures are taken and information is collected.
- Ensures all patient questions are answered and issues are resolved timely by utilizing the appropriate resources.
- Responsible for obtaining all referrals and authorizations for procedures and services, as required.
- Other duties as assigned by the Billing Manager.
- Managed all aspects of insurance coordination for a busy dental office, ensuring accurate and timely processing of claims.
- Verified patient insurance coverage and eligibility, minimizing claim denials and maximizing reimbursement.
- Collaborated with dental providers to gather necessary documentation for claim submission, such as treatment plans and x-rays.
- Submitted electronic claims through various insurance portals, consistently meeting deadlines for claim submission.
- Followed up on outstanding claims to resolve any issues or discrepancies in a timely manner.
- Worked closely with the billing department to reconcile payments received from insurance companies against outstanding balances.
- Developed strong relationships with insurance company representatives to facilitate efficient claim processing and resolution of issues.
- Maintained confidentiality of patient information according to HIPAA guidelines and ensured compliance among front desk staff members through training programs.
Remote Mortgage Loan Originator
Mann Mortgage LLC
Las Cruces
03.2021 - 08.2023
- Collect financial information.
- Evaluate creditworthiness and eligibility for obtaining a mortgage loan.
- Interview clients.
- Guide clients through mortgage loan options.
- Prepare and submit mortgage loan applications.
- Ensure data are in line with national and local financial rules.
- Monitor and report on application processes.
- Inform clients about loan approval or rejection.
- Help resolve problems with applications.
- Research new mortgage loan policies.
- Ensure compliance with privacy laws and confidentiality policies throughout the process.
- Build a supportive referral network.
Receptionist
SMILE STRAIGHT ORTHODONTICS
El Paso
02.2021 - 02.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Managed more than 60 incoming calls per day.
- Signed for packages, recorded deliveries and distributed to personnel.
Teller
TFCU
El Paso
06.2019 - 09.2020
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Carry out special services for customers, such as ordering bank cards and checks.
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Identify transaction mistakes when debits and credits do not balance.
- Arrange monies received in cash boxes and coin dispensers according to denomination.
- Resolve problems or discrepancies concerning customers' accounts.
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Hostess/waitress
Wing Daddy's Sauce House
El Paso
01.2015 - 03.2020
- Collect payments from customers.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Education
High school diploma -
Montwood High School
El Paso, TXSkills
- Microsoft Word
- Dental receptionist
- Computer skills
- Medical terminology
- Sales
- Loan Origination
- Accounts receivable
- Dental office experience
- Spanish
- English
- Analysis skills
- Microsoft Excel
- Typing
- Restaurant experience
- Data entry
- Cash register
- Banking
- Leadership
- Detailing
- Insurance Verification
- Cash handling
- Personal assistant experience
- Documentation review
- Business Information Management
- Medical collection
- HIPAA
- Phone etiquette
- Office experience
- Dental clinic
- Accounts payable
- Customer support
- Hospitality
- Windows
- Front desk
- Negotiation
- Communication skills
- Debits & credits
- Microsoft Office
- Microsoft PowerPoint
- Customer service
- Microsoft Outlook
- Dental terminology
- Organizational skills
- Driving
- Bilingual
- Claims processing
- Insurance verification
- Eligibility research
- Problem solving
Certification
- NMLS
- MLO
- Food Handler Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Bilingual
- Spanish, Intermediate
- Bilingual
Timeline
Remote Claims Specialist
Let's Go Dental
09.2023 - Current
Remote Mortgage Loan Originator
Mann Mortgage LLC
03.2021 - 08.2023
Receptionist
SMILE STRAIGHT ORTHODONTICS
02.2021 - 02.2022
Teller
TFCU
06.2019 - 09.2020
Hostess/waitress
Wing Daddy's Sauce House
01.2015 - 03.2020
High school diploma -
Montwood High School