Francesca Davis
Charlotte,NC
Summary
Diverse background mainly remote with a lot of technical and data entry with Non phone career. Trusted to work independently and effectively. Currently on taking cybersecurity degree at Western Governors. And As a creative, organized, leader, with more than 10 years' of experience in diverse workplace environments, i have had to tackle many responsibilities; I have had to apply myself in many different areas. A dynamic customer service experienced. My customer relations experience can be fully utilized to improve customer satisfaction. Passionate and an intercultural expert with a blend of experience in mediation, teaching, writing, and speaking in diverse settings. Reliable with a good, energetic personality, self-motivated, and self-disciplined. Willing to relocate: Anywhere. Authorized to work in the US for any employer Over 5 years of independent remote work
Overview
14
14
years of professional experience
Work History
Remote Claims Processor
Epiq Global Systems
03.2022 - 06.2024
- Prepared claim forms and related documents, and reviewed them for completeness
- Calculated amount of claim
- Posted and attached information to claim file
- Transmitted claims for payment and further investigation
- Contacted insured and other involved persons to obtain missing information
Remote Financial Services Specialist
Nordstrom
10.2021 - 07.2023
- Financial Services, Data Entry, Administrative Duties, IT Support
Security Officer
GardaWorld Security Services
06.2021 - 02.2023
Front Desk Assistant/Receptionist/Sales
City Side Motors
03.2016 - 11.2020
- Greet customers
- Assist customers in purchasing cars
- Answer phone calls using customer service skills
- Direct calls when needed
- File and maintain records
- Complete payments and look up customer information using the computer
- Maintain printers and fax
- Interview prospective employees & handle front desk
Data Entry/Customer Service Representative
Ameridial
08.2016 - 04.2020
- Temporary Contract Position
Work from Home Customer Service Representative
Williams Sonoma
12.2018 - 08.2019
- Work from home troubleshoot problems with little to no supervision assist customers with accounts help customers make purchases through web store provide own equipment and internet for work
Case Analyst
Linx Legal
01.2018 - 08.2019
- Case Analyst at law firm to help settle debts from timesavers
- Out calls and in calls
- Sales based
- Commission based
- Listen and empathize customers personal stories and nightmares dealing with timeshares
Apple Technical Support - Work from home
Apple/ MAC OS
10.2018 - 05.2019
- Provide technical support to inbound callers in a work from home environment that met the job criteria
- Troubleshooting, phone, tablet, and any Apple operating systems.
Customer Service Representative
American Red Cross
01.2018 - 09.2018
Customer Service Representative
Convergys Call Center
09.2016 - 02.2018
- Subscriber - Charlotte NC Answer phone calls and help customers with request efficiently
- Assist customers with directions, making payments, and adding plans to their accounts
- Direct calls to other departments when necessary
- Navigate through multiple screens using the Computer and On Star data programs.
Cashier
Lowes Food
05.2015 - 09.2016
- Greet customers as they enter and leave store
- Good customer service skills at all times
- Communicate with customers at all times during transactions
- Make cash and card transactions using the register
- Ensure maintenance in check out area
- Resolve customer complaints
- Keep work area tidy and clean
Cashier
Lowes Food
05.2015 - 08.2015
- Greet customers as they arrive in store and as they leave
- Ring up purchases in a timely manner
- Identify prices of goods using scanner
- Enter transactions in the cash register
- Issue receipts
- Perform duties of customer service when required
- Resolve customer complaints in a proactive manner
- Maintain knowledge of sales activities
- Keep work area clean and tidy
Daycare Teacher/ Teen Lead
Family Tree Child Care
06.2010 - 01.2014
- Taught elementary writing to a diverse class of 13 students
- Coordinated after school tutoring hours with other young students to help students in need of extra attention
- Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, and parents
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning
- Implemented student discipline measures, decreasing classroom disruptions by 80%
Education
High School Diploma - Sociology
UNC Pembroke
01.2017
Skills
- Front Desk
- Customer Service
- Guest Service
- Reception
- Front Office
- Customer Service Skills
- Data Entry
- Filing
- Microsoft
- Microsoft Word
- Scheduling
- Billing
- Clerical
- Management
- Microsoft Office
- Organizational Skills
- Outlook
- Receptionist
- Inventory
- Adobe
- Centrix
- Customer service
- Clerical experience
- Live chat
- Cash handling
- Sales
- Technical support
- Cold calling
- Operating systems
- IT support
- Mac OS
- Guest services
- Account management
- Linux
- Microsoft 365 Proficient
- Microsoft excel
- Teams
- Zoom
- OS Systems
- technical support
- Data entry
- Claims
Assessments
Front desk agent (hotel), Proficient, 11/01/23
Timeline
Remote Claims Processor
Epiq Global Systems
03.2022 - 06.2024
Remote Financial Services Specialist
Nordstrom
10.2021 - 07.2023
Security Officer
GardaWorld Security Services
06.2021 - 02.2023
Work from Home Customer Service Representative
Williams Sonoma
12.2018 - 08.2019
Apple Technical Support - Work from home
Apple/ MAC OS
10.2018 - 05.2019
Case Analyst
Linx Legal
01.2018 - 08.2019
Customer Service Representative
American Red Cross
01.2018 - 09.2018
Customer Service Representative
Convergys Call Center
09.2016 - 02.2018
Data Entry/Customer Service Representative
Ameridial
08.2016 - 04.2020
Front Desk Assistant/Receptionist/Sales
City Side Motors
03.2016 - 11.2020
Cashier
Lowes Food
05.2015 - 09.2016
Cashier
Lowes Food
05.2015 - 08.2015
Daycare Teacher/ Teen Lead
Family Tree Child Care
06.2010 - 01.2014
High School Diploma - Sociology
UNC Pembroke