WYKEISHA PAYNE
Customer Service Representative
Memphis,TN
Summary
Business savvy professional with Number years of experience accountable for modernizing financial transactions to create value for both clients and constituents. Maximized complex validations and applied logical and analytical skills. Outstanding skills in prioritizing and executing tasks in fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Transaction Processor Remote
Xerox
Memphis, TN
02.2016 - Current
- Provided administrative support by processing bankruptcy payments via Mavro System
- Mail Sorting
- Scanning documents into an OPEX imaging system
- Keying check amounts at 11,000 KPH to ensure timely processing.
Claims Compliance Auditor Remote
Advertising Checking Bureau
Memphis, TN
10.2014 - 02.2016
- Auditing reviews by making sure clients are in compliance with policy and procedures
- Read each material and checked for errors with a Compliance Manual
- Consistent data entry
- Led team meeting and trainings for new auditors
Claims Specialist
Accredo Health Group
Memphis, TN
01.2014 - 10.2014
- Entered prescription orders into database at 45 wpm
- Accessing and processing claims for medical expenses by following proper HIPAA guidelines
- Responsible for answering inbound calls from patients regarding claims, and prescription orders
- Informing patients of insurance claims and benefits.
Data Entry Clerk
Traffic Violations Bureau
Memphis, TN
01.2011 - 01.2014
- Responsible for entering data on ticket summons into a traffic violation system in date order
- Filed ticket summons and citations into a storage yard in alphabetical, and numerical order
- Answered multi phone lines from Citizens regarding traffic tickets, and court cost.
Computer Technician
Flextronics
Memphis, TN
08.2008 - 01.2011
- Repair Apple Laptop computers
- Harddrives
Education
AAS - Pharmacy Technician
National College
Memphis, TNHigh School Diploma - undefined
Hamilton High School
Memphis, TNSkills
Clerical, and administrative experienceundefined
Timeline
Transaction Processor Remote
Xerox
02.2016 - Current
Claims Compliance Auditor Remote
Advertising Checking Bureau
10.2014 - 02.2016
Claims Specialist
Accredo Health Group
01.2014 - 10.2014
Data Entry Clerk
Traffic Violations Bureau
01.2011 - 01.2014
Computer Technician
Flextronics
08.2008 - 01.2011
AAS - Pharmacy Technician
National College
High School Diploma - undefined
Hamilton High School
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