WYKEISHA PAYNE
Memphis,TN
Summary
Detail-oriented professional skilled in enhancing customer experiences and ensuring compliance in financial transactions. Excels in fast-paced environments, applying logical and analytical skills to maximize operational efficiency. Strong communication abilities foster loyalty through tailored solutions.
Overview
15
15
years of professional experience
Work History
Transaction Processor Remote
Xerox
Memphis, TN
02.2016 - Current
- Provided administrative support by processing bankruptcy payments via Mavro System
- Mail Sorting
- Scanning documents into an OPEX imaging system
- Keying check amounts at 11,000 KPH to ensure timely processing.
Claims Compliance Auditor Remote
Advertising Checking Bureau
Memphis, TN
10.2014 - 02.2016
- Auditing reviews by making sure clients are in compliance with policy and procedures
- Read each material and checked for errors with a Compliance Manual
- Consistent data entry
- Led team meeting and trainings for new auditors
Claims Specialist
Accredo Health Group
Memphis, TN
01.2014 - 10.2014
- Entered prescription orders into database at 45 wpm
- Accessing and processing claims for medical expenses by following proper HIPAA guidelines
- Responsible for answering inbound calls from patients regarding claims, and prescription orders
- Informing patients of insurance claims and benefits.
Data Entry Clerk
Traffic Violations Bureau
Memphis, TN
01.2011 - 01.2014
- Managed data entry of ticket summons into traffic violation system, organizing by date for efficient retrieval.
- Filed ticket summons and citations in storage yard by alphabetical and numerical order for systematic access.
- Answered multiple phone lines from citizens regarding traffic tickets and court costs, providing accurate information promptly.
Education
NHA Certified Billing And Coding Specialist - Health Information Management
Health-Tech Institute
Memphis, TN06-2026
AAS - Pharmacy Technician
National College
Memphis, TN07-2014
High School Diploma -
Hamilton High School
Memphis, TN05-2007
Skills
Data entry
- Claims processing
- Payment processing
- Health data management
- HIPAA compliance
- Data confidentiality
- Data entry
Personal Information
Title: Customer Service Representative
Timeline
Transaction Processor Remote
Xerox
02.2016 - Current
Claims Compliance Auditor Remote
Advertising Checking Bureau
10.2014 - 02.2016
Claims Specialist
Accredo Health Group
01.2014 - 10.2014
Data Entry Clerk
Traffic Violations Bureau
01.2011 - 01.2014
NHA Certified Billing And Coding Specialist - Health Information Management
Health-Tech Institute
AAS - Pharmacy Technician
National College
High School Diploma -
Hamilton High School