Krystal Neu
Summary
Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver
Home Instead Senior Care
Goodyear, Arizona
06.2022 - Current
- Provided companionship and emotional support to seniors in their homes.
- Assisted with daily living activities including meal preparation and personal hygiene.
- Managed medication schedules to ensure timely administration for clients.
- Coordinated transportation for seniors to appointments and social outings, promoting engagement and reducing isolation.
- Maintained a clean and safe living environment for clients at all times.
- Communicated effectively with families regarding client needs and changes in health.
- Monitored clients' physical and mental well-being, reporting concerns to supervisors.
- Supported clients' mobility through assistance with walking and transferring safely.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged participation in activities of daily living, fostering personal dignity and enhancing quality of life for residents.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored changes in behavior or physical condition, promptly reporting findings to supervisor to facilitate timely medical intervention.
Customer Service/Cashier
Target
Goodyear, Arizona
05.2019 - 10.2020
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area for customer convenience.
- Handled cash and electronic payments accurately during shifts.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints promptly and professionally at the service desk.
- Stocked merchandise on shelves to enhance product availability for customers.
- Adhered to store policies for safety and security during transactions.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
Customer Service Representative
Home Depot Call Center
Tempe, Arizona
09.2017 - 08.2019
- Assisted customers with product inquiries and order tracking.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges according to company policies.
- Collaborated with team members to enhance customer service strategies.
- Utilized call center software for managing customer interactions efficiently.
- Provided product recommendations based on customer needs and preferences.
- Documented customer interactions in detail for future reference and follow-up.
- Educated customers on current promotions, services, and store policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service/Cashier
Walmart
Peoria, Arizona
05.2014 - 09.2017
- Making sure that customer concerns were handled quickly and efficiently.
- Helping customers with a kind and bubbly personality.
- Making sure stations were clean and safe.
- Opening the store and assisting with loading cash registers.
- Making sure all customers enjoy their experience.
Customer Service/Cashier
Walmart
McMinnville, Tennessee
11.2013 - 04.2014
- Making sure that customer concerns were handled quickly and efficiently.
- Helping customers with a kind and bubbly personality.
- Making sure stations were clean and safe.
- Opening the store and assisting with loading cash registers.
- Making sure all customers enjoy their experience.
Education
ACYR
Glendale , AZSkills
- Medication management
- Personal hygiene assistance
- Emotional support provision
- Daily living activities support
- Care plan adherence
- Customer complaint resolution
- Safety and cleanliness maintenance
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Adaptability
- Housekeeping
- Flexible schedule
- Patient management
- Incident reporting
- Records maintenance
- First aid and safety
- Respectful and compassionate
- Meal preparation
- Case management
- Strong ethics
- At-home care instruction
- Relationship building
- Multitasking and organization
- Dementia care
- Empathetic listening
- Nutrition
- Cultural sensitivity
- Stress management
- End-of-life care
- Daily living assistance
- Alzheimer's care
- PPE usage
- Heavy lifting
- Documentation
- COVID-19 safety policies
Certification
- Food handlers card
- Finger print clearance
Self Description
- I am a hard worker, I've done many different jobs, ranging all over from customer service, warehouse, retail, and home care, I am a very quick learner in all of the jobs I've had. I catch on fast and have a great personality.
References
References available upon request.
Timeline
Caregiver
Home Instead Senior Care
06.2022 - Current
Customer Service/Cashier
Target
05.2019 - 10.2020
Customer Service Representative
Home Depot Call Center
09.2017 - 08.2019
Customer Service/Cashier
Walmart
05.2014 - 09.2017
Customer Service/Cashier
Walmart
11.2013 - 04.2014
ACYR