Krystal Nguyen

Maintained 98%+ CSAT while handling 40+ inbound inquiries daily in fully distributed team environment.

Supported remote technical troubleshooting and client success for independent salon, spa, restaurant owners, and beauty professionals via phone, Google Voice, and chat, enhancing their operational efficiency.

Acted as the reliable point of contact for website hosting issues, email setup, and print collateral orders, providing timely resolutions and maintaining client satisfaction.

Guide non-technical beauty entrepreneurs through account setup, website edits, blog publishing, and custom domain configuration across budget-friendly web packages.

Coordinate with web developers, designers, and SEO specialists to relay client feedback and keep custom site builds moving forward.

Managed social media accounts by posting promotions, photos, and business updates, increasing engagement and visibility for the brand.

• Performed accurate bookkeeping, including data entry, record maintenance, accounts receivable and payable management, and reconciliations to support financial integrity.
• Generated accounting and financial reports, including Balance Sheet, P&L, Cash Flow Statements, A/R, and A/P.
• Executed monthly, quarterly, and yearly accounting processes, ensuring compliance with all deadlines and contributing to timely financial reporting.
• Ensured legal compliance by adhering to federal, state, and local tax regulations, mitigating risks associated with non-compliance.

• Processed bank reconciliations, financial reports, ATM settlements, and data input to ensure accurate financial records.
• Effectively assist customers both in-person and over the phone, addressing concerns, questions, and inquiries about customer accounts.
• Interact with Officers and Lending Assistants about customer's accounts balances, stop payment requests, process Non-Sufficient Funds reports.
• Responded to requests from Social Security Agencies regarding customers' monthly balance

• Handled inbound call inquiries on new enrollments, billing, and payments to ensure customer satisfaction.
• Resolved issues within Call Center and managed escalated calls to maintain service quality.
• Collaborated with departments to address inquiries, ensuring comprehensive solutions for customers.
• Conducted monthly quality assurance assessments to enhance service standards. for improved service.