Krystal Ocampo
Stockton,CA
Summary
Engaged Soft Skills Trainer with demonstrated history of applying effective methodologies in dynamic training programs. Offering many years of experience in skills training and motivation. Expert in professional development and performance assessment.
Overview
19
19
years of professional experience
Work History
Adaptive Skills Trainer
Southside Unlimited
Sacramento , CA
08.2023 - 01.2026
- Developed training materials on effective communication and teamwork skills.
- Assisted in conducting workshops for new employees on company policies.
- Supported team members in learning job-related software and tools.
- Behavioral Support: Using Applied Behavior Analysis (ABA) principles to address social, communication, and safety needs.
- provides one-on-one, behavior-based instruction to individuals with developmental disabilities
- Daily Living Skills: Training in cooking, cleaning, shopping, and personal hygiene.
- Community Integration: Teaching mobility, navigating public transportation, and using community resources.
- Goal-Oriented Planning: Creating customized, measurable plans for independence.
- Collaborated with management to identify training needs across departments.
- Evaluated participant feedback to refine training programs and methods.
- Identified individuals strengths based on assessments and observations.
- Monitored and prepared reports on training outcomes and general program success.
- Established positive relationships with trainees by providing support during the learning process.
Cashier
Department of Veterans Affairs
Travis AFB, California
07.2016 - 08.2023
- Processed customer transactions efficiently and accurately.
- Maintained cash register and ensured proper cash handling procedures.
- Assisted customers with inquiries and provided excellent service.
- Managed inventory by restocking merchandise as needed.
- Collaborated with team members to improve workflow and efficiency.
- Adhered to security protocols during cash handling activities.
- Trained new staff on cashier duties and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Vacation Planner
Disneyland Resort
Anaheim, California
05.2007 - 07.2016
- Curated personalized vacation itineraries for guests visiting the theme park.
- Provided expert advice on park attractions and dining options to enhance guest experiences.
- Coordinated travel arrangements, including transportation and accommodations for families.
- Collaborated with various departments to ensure seamless guest experiences during visits.
- Utilized reservation systems to manage bookings and track customer preferences efficiently.
- Organized special events and experiences tailored to individual guest interests and needs.
- Trained new team members on vacation planning procedures and park offerings effectively.
- Attended trade shows and conferences representing the business while networking with industry professionals.
- Collaborated with marketing team to create promotional materials highlighting vacation packages offered by the company.
- Assisted customers in selecting vacation packages that best suited their needs and budgets.
- Developed relationships with vendors such as airlines, hotels and tour operators to secure discounts for customers.
- Identified potential problems or issues related to customer travel plans and resolved them quickly and efficiently.
Education
High School Diploma -
Tokay High School
Lodi, CA05-2004
Skills
- Training development
- Applied behavior analysis
- Instructional design
- Software training
- Customer service
- Goal-oriented planning
- Team collaboration
- Behavior management
- Problem solving
- Effective communication
- Relationship building
- Performance assessment
- Coaching techniques
- Learning styles
Timeline
Adaptive Skills Trainer
Southside Unlimited
08.2023 - 01.2026
Cashier
Department of Veterans Affairs
07.2016 - 08.2023
Vacation Planner
Disneyland Resort
05.2007 - 07.2016
High School Diploma -
Tokay High School