Krystal Orozco
Watauga,TX
Summary
Highly-motivated critical thinker with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Credentialing Coordinator
Spine Team Texas
Grapevine, USA
03.2013 - 09.2024
- Maintained accurate files, records and credentialing documents in well-maintained databases using MD Staff
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Prepared records for site visits and file audits
Insurance Verification Coordinator
Spine Team Texas
Grapevine, USA
03.2013 - 09.2024
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations
- Complied with HIPAA guidelines and regulations for confidential patient data
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Updated patient records with accurate, current insurance policy information
- Trained new staff on current, correct insurance verification procedures
Mortgage Loan Counselor
Bank Of America
Fort Worth, USA
10.2009 - 03.2013
- Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
- Explained very technical financial information to applicants in easy to understand language
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loan modifications
- Proactively identified solutions for customers experiencing credit issues
Customer Service Representative
United Group Service Centers
Las Colinas, USA
11.2007 - 10.2009
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
Education
Some College - Business
Tarrant County College
Hurst, TX08.2008
High School Diploma -
L.D Bell High School
Bedford, TX05.2007
Skills
- Insurance Verification
- Microsoft Word
- Customer service
- Mortgage servicing
- Business Correspondence
- Issue Identification
- Training and Development
- Complex Problem-Solving
- Data Research and Analysis
- Client Satisfaction
- Problem Resolution
- Office Operations
- File and Records Management
- Analytical and Critical Thinking
- Active Listening
- Credentialing Audits
- Facility Credentialing
- Debt Collections
- Knowledgeable in Athena
- Knowledgeable in Md Staff
- Credentialing software
- Re-credentialing processes
- Effective written and verbal communication
- HIPAA compliance
- Records and file management
- Professional networking
- Documentation workflows
- Proofreading
- Background check
- Credentialing documentation
- Credential verification
- Provider relations
- Application coordination
- Management collaboration
- Employee onboarding
- Insurance procedures
- License verifications
- Assertiveness
- Cross-cultural awareness
- Psychological assessment
- Self-reflection
- Empathy development
- Group dynamics
- Statistical data
- Behavioral observation
- Ethical
- Counseling
- Intervention planning
- Phone etiquette
- Professionalism
- Research proficiency
- Multicultural competence
- Mental health wellness
- Independent judgement
- PTSD therapy
- Behavioral modifications
- Counseling expertise
- Talk therapy
- Mental health awareness
- Behavioral analysis
- Data interpretation
- Data-driven decision making
- Incident response
- Background checks
Certification
Certified Notary Public
Affiliations
- Studying Philosophy
- Studying Metaphysics
- Studying Psychology
- Studying Theology
- Studying International Relations
- Studying Law and Government Po
Timeline
Credentialing Coordinator
Spine Team Texas
03.2013 - 09.2024
Insurance Verification Coordinator
Spine Team Texas
03.2013 - 09.2024
Mortgage Loan Counselor
Bank Of America
10.2009 - 03.2013
Customer Service Representative
United Group Service Centers
11.2007 - 10.2009
Some College - Business
Tarrant County College
High School Diploma -
L.D Bell High School