Krystal Ortiz
New Haven,CT
Summary
Experienced Shift Supervisor and Hiring Manager with 14 + years in facilities and custodial management, specializing in commercial, healthcare, and residential environments. Proven expertise in team leadership, vendor and budget management, workflow optimization, and compliance. Adept at training, interviewing, and maintaining high standards of cleanliness and safety.
Overview
22
22
years of professional experience
Work History
Home Health Aide (HHA)/Caregiver
PPL First
New York, NY
02.2025 - Current
- Facilitated safe mobility and transfers to promote independence
- Supported client with daily activities to enhance comfort and personal hygiene
- Prompted client to take prescribed medications at scheduled times.
- Ensured clean and safe environment to protect client well-being
- Provided companionship and emotional support
- Assisted with light housekeeping duties
- Prepared meals
- Followed all safety procedures and infection control guidelines
Shift Supervisor/ Hiring Manager
KBS-Kelley Meyer Building Services
New Haven, CT
07.2020 - Current
- Led interviewing and onboarding processes for new hires
- Supervised and coordinated custodial staff, ensuring adherence to safety and cleanliness standards
- Assigned tasks, managed schedules, and conducted regular facility inspections
- Trained new employees and managed supply inventory for efficient operations
- Resolved staff issues and submitted daily reports to upper management for informed decision-making
- Implemented workflow improvements that enhanced team productivity and elevated service quality
- Maintained compliance with company policies and regulatory requirements
- Managed vendor relationships and tracked budget for cleaning supplies to ensure resource availability
Home Health Aide (HHA)/Caregiver
Easy Touch Home Care, Inc CDPAP
New York, NY
07.2021 - 02.2025
- Assisted client with daily activities (bathing, dressing, grooming)
- Supported client mobility and assisted with safe transfers, ensuring comfort and stability.
- Prepared nutritious meals for clients according to dietary guidelines.
- Monitored and reminded client to take medications, promoting adherence to health regimen.
- Maintained a clean and safe environment
- Provided companionship and emotional support
- Facilitated range of motion exercises, improving clients' physical well-being and mobility.
- Followed all safety procedures and infection control guidelines
Hospital Housekeeper
The Riverside Premier Rehab & Healing Center
New York, NY
07.2017 - 08.2020
- Executed strict cleaning protocols to support infection control efforts
- Maintained patient rooms and common areas in compliance with health regulations
- Responded promptly to requests to ensure a safe and sanitary environment
- Collaborated with nursing staff to resolve housekeeping issues and expedite room turnovers
- Managed emergency cleaning requests while training new team members on protocols
Janitorial Worker
Harvard Maintenance, Inc.
New York, NY
05.2016 - 08.2016
- Executed daily cleaning tasks and conducted routine maintenance inspections to ensure facility hygiene and safety
- Operated cleaning equipment and ensured safety compliance
- Responded quickly to maintenance requests and followed all safety protocols
- Documented cleaning and maintenance activities to support operational transparency and compliance
- Delivered janitorial services in commercial settings, enhancing overall cleanliness and guest satisfaction.
Porter
ABM Industries, Inc.
New York, NY
02.2011 - 04.2016
- Ensured facility cleanliness, managed waste disposal, restocked supplies to maintain operational standards
- Transported heavy items across facility to support maintenance efforts
- Assisted with special projects and executed deep-cleaning assignments to enhance facility conditions
- Coordinated with maintenance and custodial teams to efficiently complete daily work orders
Child Care Provider/Babysitter
Self employed
New York, NY
09.2004 - 09.2014
- Created a safe and nurturing environment, fostering children's emotional and physical well-being
- Coordinated daily routines and maintained regular communication with parents to address children's needs
- Delivered full-time child care, ensuring timely transportation, effective homework assistance, and organized household upkeep
Education
GED -
University Neighborhood High School
New York, NYSkills
- Communication skills
- Organizational Skills
- Patient support
- Cleaning methods expertise
- Time Management
- Supervising experience
- Health compliance
- Attention to detail
- Scheduling & coordination
- Leadership
- Infection control
- Healthcare experience
- Supplies management
- Microsoft Excel
- Budgeting
- Microsoft Office
- Infection control procedures
Additional Information
Authorized to work in the US for any employer
Languages
English, Expert
Timeline
Home Health Aide (HHA)/Caregiver
PPL First
02.2025 - Current
Home Health Aide (HHA)/Caregiver
Easy Touch Home Care, Inc CDPAP
07.2021 - 02.2025
Shift Supervisor/ Hiring Manager
KBS-Kelley Meyer Building Services
07.2020 - Current
Hospital Housekeeper
The Riverside Premier Rehab & Healing Center
07.2017 - 08.2020
Janitorial Worker
Harvard Maintenance, Inc.
05.2016 - 08.2016
Porter
ABM Industries, Inc.
02.2011 - 04.2016
Child Care Provider/Babysitter
Self employed
09.2004 - 09.2014
GED -
University Neighborhood High School