Krystal Ossmann
Dawsonville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Business Operations Coordinator
ClearCert
12.2022 - 11.2023
- Maintain client and prospect database (CRM) to ensure current information is accessible.
- Follow-up with and contact potential clients through cold calls and emails.
- Assist in developing content for eMarketing campaigns.
Virtual Customer Service Representative
Arise LLC
02.2021 - 11.2022
- Met customer needs consistently, quickly determining, defining and resolving issues
- Built trust with callers through empathy and skilled support
- Set up customer accounts in system and updated details to reflect current information
Catering Associate & Server
Jim N Nicks BBQ
08.2018 - 03.2021
- Gathered and transported food and supplies to and from event locations
- Coordinated catering deliveries to businesses on high-volume days
- Trained new servers in company policies, guest service standards and best practices
Customer Service Representative
KS Audio Video
02.2015 - 04.2017
- Answered inbound calls to handle various concerns, set appointments and close sales
- Anticipated needs and resolved problems to keep customers happy
- Navigated highly stressful situations with ease to support office workflow.
Education
Certifcate - Project Management
ELearning College
10.2023
High School -
Indian Land High School
Indian Land, SC05.2007
Skills
- Data Management
- Professional Rapport
- Motivational Leadership
- Effective Communication
- Microsoft Office Proficient
- Strategic Planning
- Project Management
Languages
English
Timeline
Business Operations Coordinator
ClearCert
12.2022 - 11.2023
Virtual Customer Service Representative
Arise LLC
02.2021 - 11.2022
Catering Associate & Server
Jim N Nicks BBQ
08.2018 - 03.2021
Customer Service Representative
KS Audio Video
02.2015 - 04.2017
Certifcate - Project Management
ELearning College
High School -
Indian Land High School
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