KRYSTAL OTTE
Summary
Dynamic leader and problem-solver with a proven track record at James Mears Motors, enhancing customer satisfaction and streamlining operations. Excelled in customer service and Microsoft Excel, demonstrating a strong work ethic and team leadership. Achieved significant improvements in process efficiency and client relationship management, contributing to a positive and productive work environment.
Offering strong organizational skills and keen eye for detail, ready to absorb and apply industry-specific knowledge. Brings solid foundation in administrative tasks and data management, able to quickly learn and adapt to new processes. Ready to use and develop analytical and communication skills in [Desired Position] role.
Energetic and detail-focused individual with knack for organization and positive attitude. Possesses strong understanding of document management and data entry, with proficiency in handling administrative tasks and customer service. Dedicated to ensuring accuracy and efficiency to support seamless operations.
Overview
17
17
years of professional experience
Work History
Title Clerk, Finance/Accounting Assistant, Manager
James Mears Motors
6027 Spur 327 Lubbock, Texas 79424
11.2022 - 02.2025
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Reduced customer wait times by efficiently managing queue of title applications and inquiries.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Processed daily financial transactions in support of finance team objectives.
- Input financial data and produced reports using [Software].
- Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Bartender
Shotzy's Bar and Grill
3300 82nd St Suite C Lubbock, Texas 79423
12.2018 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender / Bar Manager
Robbins Nest
5202 Marsha Sharp Fwy Lubbock, Texas 79407
08.2014 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Account Manager
Lazy D Livestock
Lubbock, Texas
01.2014 - 09.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- I was in charge of scheduling pickups and drop offs of truck loads of cattle between accounts and making sure that the accounts got paid and or received payment from them.
- Managed pay of the truck drivers and made sure to keep track of hours worked as well as miles driven to insure they got proper pay.
Bartender
Kongs Bar
1707 Texas Ave Lubbock, Texas 79401
09.2013 - 08.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Fuzzys Bar and Grill
Lubbock Texas
09.2012 - 10.2014
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Nicks Sports Bar And Grill
Lubbock, TX
02.2011 - 11.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Robbins Nest
Lubbock, TX
10.2009 - 02.2011
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Customer Service
Sprint
Lubbock, TX
12.2008 - 10.2009
- Enhanced client retention with exceptional customer service, building strong relationships.
- Oversaw customer service team training and development.
- Managed high call volume while maintaining exemplary customer service standards.
- Provided exceptional customer service, addressing patient inquiries professionally and compassionately.
- Managed specialist team to provide technical assistance and customer service.
- Followed up with customers about customer service.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Provided customer service to employees regarding payroll inquiries and issues.
- Trained and managed associates in customer service and sales techniques.
- Provided exceptional customer service, resolving passenger concerns promptly and professionally.
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Streamlined customer service operations by implementing efficient processes and procedures.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Provided exceptional customer service, addressing rider concerns promptly and professionally.
Eyewear Consultant
LensCrafters
Lubbock, TX
08.2008 - 12.2008
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Increased customer retention rates by consistently following up on purchases to ensure satisfaction.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Conducted thorough insurance verifications to accurately determine coverage limits for customers purchasing eyewear products or services.
- Managed appointment scheduling for eye exams, ensuring timely follow-up visits for patients needing prescription updates or adjustments.
- Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
- Provided valuable feedback to management regarding customer preferences and market trends, contributing to informed decision-making for future inventory selections.
- Consistently met or exceeded monthly sales goals while maintaining a high level of customer satisfaction.
- Organized in-store events promoting new eyewear collections, resulting in increased brand awareness and foot traffic.
- Trained new employees on company policies, procedures, product offerings, effectively preparing them for success in their roles.
- Maintained a clean and orderly work environment that promoted professionalism and efficiency.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Contributed to store profitability by upselling additional products such as lens coatings, cases, and cleaning accessories.
- Assisted in the development of marketing materials and promotions to attract new customers and drive sales.
Education
No Degree - General Studies
South Plains College
Levelland, TXHigh School Diploma -
Abilene Cooper High School
Abilene, TX05-2007
Skills
- Customer service
- Team leadership
- Strong multitasking
- Health and safety
- Account management
- Strong work ethic
- Customer service and communication skills
- Complex Problem-solving
- Highly reliable
- Exceptional customer service
- Customer service delivery
- Motivational skills
- Accuracy and precision
- Microsoft Excel
- Team player attitude
- Client relationship management
- Clear and effective communication
- Staff scheduling
- Patience and tolerance
- Friendly customer service
Timeline
Title Clerk, Finance/Accounting Assistant, Manager
James Mears Motors
11.2022 - 02.2025
Bartender
Shotzy's Bar and Grill
12.2018 - 11.2022
Bartender / Bar Manager
Robbins Nest
08.2014 - 12.2018
Account Manager
Lazy D Livestock
01.2014 - 09.2015
Bartender
Kongs Bar
09.2013 - 08.2015
Bartender
Fuzzys Bar and Grill
09.2012 - 10.2014
Server
Nicks Sports Bar And Grill
02.2011 - 11.2012
Bartender
Robbins Nest
10.2009 - 02.2011
Customer Service
Sprint
12.2008 - 10.2009
Eyewear Consultant
LensCrafters
08.2008 - 12.2008
No Degree - General Studies
South Plains College
High School Diploma -
Abilene Cooper High School