Shawna Robbins
Fresno,CA
Summary
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in California. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and Karmak. Strong mathematical, customer service and data entry skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
DMV Title Clerk/Accounting Clerk
Utility Trailer Sales
09.2018 - Current
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Performed collections on delinquent accounts.
- Managed financial transactions accurately, balancing cash drawers and preparing deposits daily.
DMV Title Clerk
Sam's Auto Sales
07.2017 - Current
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Resolved customer complaints professionally, addressing concerns promptly and effectively.
- Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
DMV Title Clerk
Fresno Truck Center
10.2003 - 07.2017
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Processed salvage titles efficiently, assisting insurance companies with claims related to total loss vehicles.
- Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
Education
High School Diploma -
Fresno High School
Fresno, CA06.1991
Skills
- Document Verification
- Title Processing
- Deadline Management
- Accuracy and Precision
- Cash Handling
- Problem Solving
- Customer Service
- Administrative Support
Certification
Certified in AVRS
Timeline
DMV Title Clerk/Accounting Clerk
Utility Trailer Sales
09.2018 - Current
DMV Title Clerk
Sam's Auto Sales
07.2017 - Current
DMV Title Clerk
Fresno Truck Center
10.2003 - 07.2017
High School Diploma -
Fresno High School
Certified in AVRS
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