Kelly Perez
RENSSELAER,NY
Summary
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in NY. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and Microsoft Word. Strong mathematical, customer service and data entry skills. Fantastic at using ADP] for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
DMV Title Clerk
Wally's Ford Of East Greenbush
East Greenbush, NY
12.2023 - Current
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Reduced turnaround time for title issuance by streamlining the application process and eliminating errors.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
- Contributed to smooth workflow in the office by cross-training in other departments as needed.
- Managed financial transactions accurately, balancing cash drawers and preparing deposits daily.
- Communicated with customers to resolve common title issues.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Prepared tax and title documents to submit legal transfer work to DMV.
DMV Title Clerk
Subaru Of Troy
Troy, NY
10.2023 - 12.2023
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
- Resolved customer complaints professionally, addressing concerns promptly and effectively.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Operations Manager
On Track, Inc
Albany, NY
10.2018 - 11.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Administrative Assistant
Destination Nissan
Albany, NY
01.2018 - 10.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Customer Service Representative
Health Help
East Greenbush, NY
10.2017 - 11.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
No Degree - Paralegal Certificate
Mildred Elley
Albany, NY05.1995
GED -
Adult Learning Center
Albany06.1994
Skills
- Deadline Management
- Accuracy and Precision
- Document Verification
- Title processing
- Policy Knowledge
- Vehicle Registration
- Filing systems
- Policy Adherence
- Staff Scheduling
- Contract Administration
- Database updates
- Document Preparation
- Document Management
- Adaptability
- Legal Terminology
- Attention to Detail
- Continuous Improvement
- File Management
- Teamwork and Collaboration
- Records Maintenance
- Adaptability and Flexibility
- Data Entry
- Time management abilities
- Purchasing
- Customer Service
- Records Management
- Excellent Communication
- Account Management
- Organizational Skills
- Legal Documentation
- Problem-Solving
- Multitasking
- Meeting Preparation
- Payment Collection
- Schedule Management
- Written Communication
- Decision-Making
- Time Management
- Researching skills
- Effective Communication
- Professional Demeanor
- Active Listening
- Self Motivation
- Professionalism
- Reliability
- Dispute Resolution
- Proficient in [Software]
- Problem-solving abilities
- Goal Setting
- Data Verification
- Office Management
- Legal notice publishing
- Report Preparation
- Public Policy
- Document Review
- Bank Deposits
- Multitasking Abilities
- Money Handling
- Relationship Building
- Task Prioritization
Timeline
DMV Title Clerk
Wally's Ford Of East Greenbush
12.2023 - Current
DMV Title Clerk
Subaru Of Troy
10.2023 - 12.2023
Operations Manager
On Track, Inc
10.2018 - 11.2023
Administrative Assistant
Destination Nissan
01.2018 - 10.2019
Customer Service Representative
Health Help
10.2017 - 11.2018
No Degree - Paralegal Certificate
Mildred Elley
GED -
Adult Learning Center