Krystal Pabon
The Bronx
Summary
Driven Service Coordinator with strong background in social services coordination, adept at managing client relationships and facilitating community programs. Proven success in enhancing service delivery and streamlining case management processes. Demonstrated skills in crisis intervention and resource allocation.
Overview
5
5
years of professional experience
Work History
Community Service Coordinator
Acacia Network: Casa Promesa
05.2025 - Current
- Coordinated resources and services to meet diverse client needs effectively.
- Conducted assessments to identify client needs, tailoring solutions for diverse housing situations.
- Connected clients with supportive services such as mental health counseling or vocational training, addressing underlying challenges contributing to unstable housing situations.
- Maintained accurate records of client interactions and progress toward housing stability.
Counselor
Pibly Residential Program
06.2023 - 05.2024
- Maintain a primary responsibility and accountability for assigned caseloads of 33-40 clients
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
Call Center Customer Resolution Specialist
Urban Health Plan
04.2021 - 06.2023
- Conduct telephone interviews as well as answer high volume calls to obtain detailed information for brief intake process and schedule appointments.
- Proficient with EHR system Eclinicalworks.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Science - Psychology
Lehman College
The Bronx, NY06-2030
A.A. Liberal Arts & Science -
Eugenio Maria de Hostos Community College
02-2021
Skills
- Business Development
- Schedule development
- Proficiency in office programs
- Certified in CPR/AED
- Service planning
- Case management
- Training and mentoring
Timeline
Community Service Coordinator
Acacia Network: Casa Promesa
05.2025 - Current
Counselor
Pibly Residential Program
06.2023 - 05.2024
Call Center Customer Resolution Specialist
Urban Health Plan
04.2021 - 06.2023
A.A. Liberal Arts & Science -
Eugenio Maria de Hostos Community College
Bachelor of Science - Psychology
Lehman College