Krystal Pham
Austin
Summary
Dynamic and analytical professional transitioning into a Product Manager role, with a strong background in sales, operations, and customer engagement. Skilled in leveraging focused, performance-minded management with proven skills in project management, team building, stakeholder relations, and campaign optimization. Experienced in cross-functional collaboration, market research, and process automation, with a keen ability to bridge the gap between business goals and technical execution. Eager to apply problem-solving, stakeholder management, and product strategy expertise to deliver impactful technology solutions.
Overview
8
8
years of professional experience
Work History
Sales Development Representative
Oracle
06.2024 - Current
- Engage with finance, technology, and healthcare professionals to understand their business needs and align them with Oracle’s solutions
- Conduct market research and data analysis to identify potential clients and business opportunities
- Collaborate with cross-functional teams to improve customer experience and optimize sales processes
- Utilize CRM tools to track sales activities and maintain customer relationships
- Present Oracle's value proposition to prospects, highlighting AI integration, and automation benefits.
- Consistently ranked in the top 5 of sales team, achieving 125% quota attainment and generating a $1.5M pipeline in the last quarter.
Logistics Account Executive
Total Quality Logistics
09.2023 - 03.2024
- Managed a portfolio of clients, optimizing logistics operations and negotiating contracts to maximize efficiency and profitability
- Conducted market research to provide data-driven insights, improving customer engagement and service offerings
- Utilized CRM tools to track performance metrics and sales pipeline, increasing visibility into revenue growth
- Worked cross-functionally with internal teams to enhance operational workflows and client satisfaction
Manager & Supervisor
Family Business – Retail Operations
01.2018 - 01.2023
- Led day-to-day store operations, optimizing inventory management and customer service strategies
- Implemented product marketing strategies, increasing customer awareness and driving sales growth
- Enhanced the customer experience by identifying pain points and improving sales processes
Pharmacy Technician
Mapsrx Pharmacy
06.2017 - 05.2018
- Assisted in data entry and prescription processing, ensuring accuracy and compliance with healthcare regulations
- Maintained inventory and collaborated with pharmacists to optimize workflows
- Gained experience in customer service and problem-solving within a regulated industry
Education
Bachelor of Science - Biology, Biochemistry
Texas State University
05.2023
Skills
- Product Strategy & Roadmap Development
- Market Research & Competitive Analysis
- Data-Driven Decision Making
- Agile & Scrum Methodologies
- Customer-Centric Problem Solving
- Stakeholder Communication
- UX/UI Principles & Wireframing
- CRM & Analytics Tools (Salesforce, Tableau)
- Business Process Optimization
- Team Collaboration and Leadership
- Project Execution
- Sales forecasting
- Strategic planning
Timeline
Sales Development Representative
Oracle
06.2024 - Current
Logistics Account Executive
Total Quality Logistics
09.2023 - 03.2024
Manager & Supervisor
Family Business – Retail Operations
01.2018 - 01.2023
Pharmacy Technician
Mapsrx Pharmacy
06.2017 - 05.2018
Bachelor of Science - Biology, Biochemistry
Texas State University
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