Krystal Pond
Philadelphia,PA
Summary
- Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 years’ experience to dynamic new position.
Overview
5
5
years of professional experience
Work History
Warehouse Lead
Graphic Media Corporation
Philadelphia, PA
NaN NaN - NaN NaN
- Led warehouse improvement initiatives to advance operational efficiencies.
- Conducted monthly inventories of materials on the work floor.
- Maintained accurate stock records and schedules.
- Estimated weights, heights and centers of balance to make precise placements.
- Tracked time spent on assignments each day for productivity reporting.
Short Order Cook
Katerina’s Pizza
Philadelphia, PA
NaN NaN - NaN NaN
- Offered enthusiastic and personable service to all customers.
- Inventoried and restocked items throughout day.
- Listened to, understood and clarified guest concerns and issues.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Verified cash drawer against the day’s receipts.
- Maintain proper temperature and humidity levels for meat products.
- Kept kitchen areas clean and free of debris and water.
- Adhered to safe work practices.
- Maintained high standards of cleanliness and sanitation.
- Operated and sanitized all equipment in a safe and proper manner.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Answered telephones and completed financial transactions for other team members.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Front End Supervisor
Shoprite Supermarkets
Philadelphia, PA
09.2016 - 09.2018
- Responded to customer concerns with friendly and knowledgeable service.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Engaged with customers in a sincere and friendly manner.
- Identified potential shoplifters and alerted management.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Greeted customers in a timely fashion while quickly determining their needs.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Answered customer telephone calls promptly and in an appropriate manner.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Responded to customer questions and requests in a prompt and efficient manner.
Shift Leader
Dunkin' Donuts
Philadelphia, PA
11.2013 - 12.2014
- Coached team members in techniques necessary to complete job tasks.
- Ensured a safe working environment by following all safety procedures, policies and regulations.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Provided elevated customer experience to generate a loyal clientèle.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Responded to all customer inquiries thoroughly and professionally.
- Cleaned and organized the store, including the checkout desk and displays.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
High School Diploma -
George Washington High School
2005
Skills
- Patience
- Attentiveness
- Problem Solving
- Cashier
- Clear communication skills
- Decision-making abilities
- Team supervision
- Goals and performance
- Social perceptiveness
- Customer service
Strengths
- Confident
- Goal oriented
- Self starting
- Outgoing
Timeline
Front End Supervisor
Shoprite Supermarkets
09.2016 - 09.2018
Shift Leader
Dunkin' Donuts
11.2013 - 12.2014
Warehouse Lead
Graphic Media Corporation
07/05 - 10/13
Short Order Cook
Katerina’s Pizza
06/01 - 02/09
High School Diploma -
George Washington High School
Similar Profiles
Brandon WhitnerBrandon Whitner
Graphic Designer & Social Media Content Creator at Freelance Graphic Designer & Social Media Content CreatorGraphic Designer & Social Media Content Creator at Freelance Graphic Designer & Social Media Content Creator
Lukisha JohnsonLukisha Johnson
Finisher/Shipper at Prisma Graphic CorporationFinisher/Shipper at Prisma Graphic Corporation
Angelica BautistaAngelica Bautista
Production Planner at United Graphic Expression CorporationProduction Planner at United Graphic Expression Corporation