Krystal Reyes
Riverside,CA
Summary
Detail-oriented administrative professional with extensive experience in patient reception and front office operations. Demonstrated ability to manage high-volume workflows while supporting clinical teams and maintaining strict HIPAA compliance to enhance patient experiences.
Overview
13
13
years of professional experience
Work History
Front End Associate
Costco
San Bernardino, USA
10.2024 - 12.2024
- Provided exceptional customer service and fulfilled in-store needs to enhance shopping experience.
- Assisted members with product inquiries and store navigation.
- Operated cash register and processed transactions efficiently.
- Stocked merchandise and facilitated bakery operations during peak hours to ensure timely service.
- Restocked shelves and organized merchandise for optimal presentation.
Receptionist / Customer Service Representative
Jim and Eleanor Randall Breast Center
Pasadena, USA
02.2022 - 09.2022
- Coordinated patient check-ins and verified information while accurately entering data into medical database to ensure up-to-date records.
- Served as primary contact for scheduling, patient inquiries, and physician support, enhancing communication flow.
- Oversaw front office operations, ensuring professionalism and confidentiality in all interactions.
Radiology Receptionist / Unit Administrative Support Specialist
Alhambra Hospital
Alhambra, USA
04.2016 - 09.2022
- Coordinated schedules, managed records, and assisted clinical staff to support radiology and unit operations, ensuring efficient daily workflow.
- Greeted and checked in patients while maintaining strict HIPAA compliance.
- Entered patient data accurately into electronic health record systems.
- Identified workflow gaps and implemented improvements, enhancing patient experience and service delivery.
Administrative Assistant
EVS San Gabriel Hospital
San Gabriel, USA
01.2012 - 02.2014
- Managed incoming calls, assisted visitors, and directed inquiries to appropriate staff.
- Coordinated staff schedules and tracked attendance to optimize workflow and facilitate onboarding.
- Prepared reports, organized files, and handled data entry with strong attention to detail.
- Maintained accurate records, logs, and departmental documentation.
- Supported Environmental Services Department with administrative tasks, contributing to efficient daily operations.
Education
Associate of Arts (A.A.) - General Studies
East Los Angeles College
Monterey Park, CA05-2021
Graduated -
Gabrielino High School
San Gabriel, CA01-2006
Skills
- Cash handling
- Customer service
- Retail operations
- Data entry
- HIPAA compliance
- Critical thinking
- Customer engagement
- Telephone etiquette
Timeline
Front End Associate
Costco
10.2024 - 12.2024
Receptionist / Customer Service Representative
Jim and Eleanor Randall Breast Center
02.2022 - 09.2022
Radiology Receptionist / Unit Administrative Support Specialist
Alhambra Hospital
04.2016 - 09.2022
Administrative Assistant
EVS San Gabriel Hospital
01.2012 - 02.2014
Associate of Arts (A.A.) - General Studies
East Los Angeles College
Graduated -
Gabrielino High School