Krystal Rice
Beloit,WI
Summary
Dynamic professional with a strong background in customer service management at The Calibration Solutions, adept at effective communication and problem-solving. Proven ability to enhance student engagement and support through individualized instruction. Committed to fostering a safe and productive environment, demonstrating flexibility and a calm demeanor under pressure.
Overview
9
9
years of professional experience
Work History
Paraprofessional
Tuner School
Beloit, WI
05.2025 - Current
- Supported classroom activities by assisting teachers with lesson preparation and student engagement.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Customer Service Manager
The Calibration Solutions
Machesney Park, IL
08.2021 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and best practices.
- Collaborated with team members to improve response times for customer queries.
- Maintained accurate records of customer interactions and transactions for reporting purposes.
- Provided support during peak periods, ensuring optimal service levels were met consistently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Seasoner
Kettle Brand
Beloit, WI
08.2016 - 10.2020
- Maintained cleanliness and orderliness of work area, adhering to health and safety regulations.
- Adapted quickly to changing production demands, demonstrating flexibility in task assignments.
- Used equipment properly to avoid workplace hazards or injuries.
- Carefully packaged finished products and prepared for shipment.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
Education
High School Diploma -
Beloit Memorial High School
Beloit, WI06.2010
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Calm and patient demeanor
- Classroom support
- Computer skills
- Student supervision
- Group and individual instruction
Timeline
Paraprofessional
Tuner School
05.2025 - Current
Customer Service Manager
The Calibration Solutions
08.2021 - 07.2024
Seasoner
Kettle Brand
08.2016 - 10.2020
High School Diploma -
Beloit Memorial High School