Krystal Rodriguez
Austin,TX
Summary
Empathetic Customer Service Coach known for high productivity and efficiency in task completion. Specialize in effective communication, conflict resolution, and team motivation strategies. Excel in active listening, patience, and adaptability, ensuring excellence in guiding teams towards achieving outstanding customer service standards.
Overview
6
6
years of professional experience
Work History
Childcare Provider
Austin Oaks Church
Austin, TX
01.2024 - Current
- Encouraged positive interactions between children by providing supervision at all times.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Maintained a clean and organized play area.
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Childcare Provider
The Stone Austin
Austin, TX
09.2024 - 12.2024
- Encouraged positive interactions between children by providing supervision at all times.
- Maintained a clean and organized play area.
- Sanitized toys and tables to maintain clean, safe environment.
- Read books aloud to small groups or individual children.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Fulfillment Expert
Target
Austin, TX
12.2023 - 07.2024
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Confirmed items picked for orders by keying codes into system.
- Read orders to verify attributes and quantities of merchandise.
Customer Service Representative
Teleperformance USA
Austin, TX
09.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
In Store Shopper
Walmart
Austin, TX
05.2022 - 09.2022
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
Prep Cook
Reef One
Austin, TX
11.2021 - 03.2022
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Kept the kitchen area clean at all times during shifts.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Adhered to regulatory standards regarding safe and sanitary food prep.
Theme Cook
Delaware North
Austin, TX
06.2021 - 10.2021
- Inspected kitchens for sanitary conditions before the start of each shift.
- Adhered to food safety standards when storing and preparing foods.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Cashier
JCPenney
Austin, TX
08.2020 - 04.2021
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customers' questions and provided information on store procedures or policies.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Cook
Delaware North
Austin, TX
08.2019 - 03.2020
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
High School Diploma -
Del Valle High School
Austin, TX06-2019
Skills
- Organizational skills
- Safety protocols
- Positive reinforcement
- Team collaboration
- Time management
- Multitasking
- Goal setting
- Attention to detail
References
References available upon request.
Timeline
Childcare Provider
The Stone Austin
09.2024 - 12.2024
Childcare Provider
Austin Oaks Church
01.2024 - Current
Fulfillment Expert
Target
12.2023 - 07.2024
Customer Service Representative
Teleperformance USA
09.2022 - 01.2023
In Store Shopper
Walmart
05.2022 - 09.2022
Prep Cook
Reef One
11.2021 - 03.2022
Theme Cook
Delaware North
06.2021 - 10.2021
Cashier
JCPenney
08.2020 - 04.2021
Cook
Delaware North
08.2019 - 03.2020
High School Diploma -
Del Valle High School
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