Krystal Rosa
Charlotte,NC
Summary
Experienced and versatile support professional with 10+ years of customer service experience. Skilled in handling data, technical issues, and personnel support tasks in a distributed environment. Attentive and goal-focused, excels at cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented with a strong focus on achieving desired outcomes. Expertise in cultivating lucrative client relationships and implementing process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Integrations Analyst, People Services Generalist
Walmart
Charlotte, USA
07.2022 - Current
- Handles customer correspondence and resolves issues
- Executes effective action plans using updated expertise
- Advises colleagues on utilizing information effectively
- Coordinates actions to achieve business goals while meeting customer expectations
- Execute compliance procedures for HR
- Secures assigned records against unauthorized access
- Outlined areas needing upgrade to executives and outsourced administrators
- Adapted to changing organizational requirements
Human Resource Specialist IV
Walmart
Charlotte, USA
10.2019 - 07.2022
- Facilitated document processing via data validation
- Executes root cause analysis for resolving customer issues
- Facilitated audit request procedures
- Collaborated with stakeholders on data validation processes
- Ensures timely completion of tasks by leveraging available tools
- Works closely with team members, customers, and business partners
Human Resource Representative
Family Dollar Corporate
Charlotte, USA
12.2014 - 03.2017
- Addressed HR policies and programs supporting business goals
- Proactively identifies potential issues, concerns, and opportunities, and works with district managers to develop plans that address key issues
- Administered benefits, compensation, worker's compensation, and short-term disability programs
- Led recruiting, interviewing, and onboarding of candidates
Education
Bachelor of Science - Communications Mass Media, Sociology and Womens’ & Gender Studies
University of North Carolina At Charlotte
Charlotte, NC05.2012
Associate of Arts -
Central Piedmont Community College
Charlote, NC12.2007
Skills
- Human Capital Management
- Recruiting and Onboarding
- Customer Service
- Leave of Absence
- Training and Development
- Process Management
- Support Ticketing System
- Incident Management
- SLA Compliance
- Knowledge Management
- Ticket Management
- Database Management
- Remote Support
- Workday Integrations
- Business Process Management (BPM)
- ServiceNow Oracle Service Cloud Kronos Kenexa Taleo Escreen
Certification
- LinkedIn Generative AI
- Workday Basics
- Workday Beyond Basics
- Foundations of Cybersecurity Google
- Play It Safe: Manage Security Risks
Hobbies and Interests
- Physical Fitness Training
- Health Coaching
Timeline
Integrations Analyst, People Services Generalist
Walmart
07.2022 - Current
Human Resource Specialist IV
Walmart
10.2019 - 07.2022
Human Resource Representative
Family Dollar Corporate
12.2014 - 03.2017
- LinkedIn Generative AI
- Workday Basics
- Workday Beyond Basics
- Foundations of Cybersecurity Google
- Play It Safe: Manage Security Risks
Bachelor of Science - Communications Mass Media, Sociology and Womens’ & Gender Studies
University of North Carolina At Charlotte
Associate of Arts -
Central Piedmont Community College
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