Krystal Roy
Liverpool,NY
Summary
Billing management professional with strong expertise in financial oversight, invoicing, and accounts receivable processes. Known for fostering team collaboration and driving results, ensuring seamless operations and client satisfaction. Adapting to evolving needs and establishing efficient workflows through leadership, analytical skills, and attention to detail. Highly reliable, with focus on precision and efficiency in managing billing cycles.
Overview
18
18
years of professional experience
Work History
Vice President – Billing Manager of Revenue and Billing Services (Invoicing Department)
The Bank of NY Mellon
08.2021 - 05.2025
- Management and oversight of revenue of 90 million dollars for the Asset Servicing and Corporate Trust business segments
- Performance management inclusive of performance reviews, daily workload, and goal setting
- Effectively and efficiently handle high stress, time sensitive complex scenarios on a daily basis
- Management of Sox internal controls over financial reporting inclusive of processes walkthrough, sample selection review, query resolution, reporting and analysis
- Cultivated strong relationships with key stakeholders, to promote collaboration and long-term success.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
Senior Associate, Lead Analyst - Revenue and Billing Services (Invoicing Department)
The Bank of NY Mellon
04.2018 - 08.2021
- Coordinated daily/weekly/monthly hand off calls with various business lines to review progress
- Hosted WebEx training calls with our internal clients and the billing team to show them how our workflow system operates. In addition, how to fill out the billing templates for each request type (300+ BNYM employees)
- Created and updated standard Billing procedures
Associate, Lead Representative - Revenue and Billing Services (Invoicing Department)
The Bank of NY Mellon
01.2016 - 04.2018
- Supervised a small client processing support team that handles all aspects of client accounts, including inquiries and problem resolution
- Managed the daily workflow within the team and align team resources accordingly to complete the daily tasks
Billing Analyst- Revenue and Billing Services (Invoicing Department)
The Bank of NY Mellon
03.2012 - 12.2015
- Monitored daily work volumes to ensure the processing and verifying is completed within the service line agreement
- Tested system enhancements and wrote test scripts
- Analyzed monthly SLA report to determine any deficiencies within the business or the billing team for senior management to review
- Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
Senior Accounting Clerk (Collections Department)
The Bank of NY Mellon
10.2008 - 03.2012
- Reconciled IMMS accounts for billing process for multiple currencies
- Developed and implemented an ACH payment platform
- Researched and resolved aged credits in result clearing over $8 million worth
Accounting Clerk (Booking Department)
The Bank of NY Mellon
04.2007 - 10.2008
- Responsible for preparing, passing and verifying postings to the general ledger accounts
- Researched and resolved out of proof payments
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Education
AS Degree - Criminal Justice
Onondaga Community College
Syracuse, NY05.2004
Skills
- Lotus Notes, Pega and Nexen – Billing Workflow applications
- Proficient in Excel, Outlook, Powerpoint and Word Programs
- Billing systems- AS400, Advantage, FIRRE, and Oracle
- Jira (Issue and Project tracking software)
Timeline
Vice President – Billing Manager of Revenue and Billing Services (Invoicing Department)
The Bank of NY Mellon
08.2021 - 05.2025
Senior Associate, Lead Analyst - Revenue and Billing Services (Invoicing Department)
The Bank of NY Mellon
04.2018 - 08.2021
Associate, Lead Representative - Revenue and Billing Services (Invoicing Department)
The Bank of NY Mellon
01.2016 - 04.2018
Billing Analyst- Revenue and Billing Services (Invoicing Department)
The Bank of NY Mellon
03.2012 - 12.2015
Senior Accounting Clerk (Collections Department)
The Bank of NY Mellon
10.2008 - 03.2012
Accounting Clerk (Booking Department)
The Bank of NY Mellon
04.2007 - 10.2008
AS Degree - Criminal Justice
Onondaga Community College
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