Krystal Salas
Fort Lauderdale,FL
Summary
Diligent employee brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
3
3
years of professional experience
Work History
Verification Agent
Unified Health Solutions
Fort Lauderdale, FL
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Assure timely verification of insurance benefits prior to patient procedures or appointments.
- Verifiy client information by analyzing existing evidence on file.
- Post payments to accounts and maintain records.
- Observe strict procedures to protect sensitive patient information, medical records and payment data.
- Maintain confidentiality of patient finances, records and health statuses.
Receptionist
Solo Studio LLV
Deerfield Beach, FL
05.2020 - 05.2021
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Server
Metro Diner
Tamarac, Florida
02.2018 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
J. P. Taravella High School
Coral Springs, FL06.2017
Skills
- Patient contact
- Proficient in Word and Excel
- Collaborative relationships
- Insurance coverage verification
- Excellent administrative abilities
- Documentation abilities
- Conflict resolution
- Basic math
- Leadership
Languages
American Sign Language
Elementary
Timeline
Receptionist
Solo Studio LLV
05.2020 - 05.2021
Server
Metro Diner
02.2018 - 03.2020
Verification Agent
Unified Health Solutions
High School Diploma -
J. P. Taravella High School