KRYSTAL SCOTT
Newington,CT
Summary
Motivated Team Member committed to contributing to business success, providing high-quality work and focused on customer satisfaction and team productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Member
Planet Fitness
West Hartford, CT
09.2025 - Current
- Assisted members with equipment usage and fitness inquiries, ensuring a welcoming environment.
- Maintained cleanliness and organization of gym facilities, adhering to safety standards.
- Processed member check-ins efficiently, improving overall customer experience and satisfaction.
- Educated members on gym policies and procedures, fostering a community-oriented atmosphere.
- Assisted with inventory counts and stocking of merchandise.
Receptionist
YMCA
Hartford, CT
11.2022 - 08.2023
- Assessed client needs as a knowledge resource based on current promotions, fitness classes, and seasonal events within the YMCA.
- Discussed policies, perks, and anything pertaining to better and more satisfactory service for the member as well as handling phone calls and filing documents.
Dining Server
Griffin Hospital
Derby, CT
02.2016 - 09.2016
- Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.
Receptionist
Lincoln Technical Institute
Shelton, CT
06.2012 - 07.2012
- Organized and maintained appointments, incoming emails, internal forms and posts, often corresponding on behalf of management; with an overall customer satisfaction core of 95%.
- Investigate customer issues, manage on-demand projects, work directly with a customer care manager.
Education
High School Diploma -
Derby Highschool
Derby, CT05-2018
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Flexible schedule
- Heavy lifting
- Complex Problem-solving
- Continuous development
Websites
Certification
- Guard Card
- Recovery Support Specialist
Timeline
Team Member
Planet Fitness
09.2025 - Current
Receptionist
YMCA
11.2022 - 08.2023
Dining Server
Griffin Hospital
02.2016 - 09.2016
Receptionist
Lincoln Technical Institute
06.2012 - 07.2012
High School Diploma -
Derby Highschool