Krystal Scroggins
Riverdale,IL
Summary
15 + years in customer service. Providing empathy, a listening ear & resolution. I’m looking to become apart of laddering company to advance my career options. Great with a team & solo role.
Overview
14
14
years of professional experience
Work History
Direct Sales Agent
Allstate Corp
Lombard, Illinois
10.2024 - Current
- Met or exceeded monthly sales targets set by management.
- Created reports on sales figures, market trends, and competitive analysis data.
- Provided great positive attitude to obtain new business clients
Insurance Specialist
Teleperformance USA
Hobart , IN
11.2023 - 04.2024
- Customer service for insurance policies.
- Empathy
- Problem solving & being informative to help understand policies.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
Remote Customer Service Representative
Teleperformance USA
Hobart , IN
06.2021 - 04.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Banking needs : promoted to Insurance Agent
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
True Green
Merrillville, Indiana
01.2021 - 06.2021
- Remote customer service representative
- Retention solutions
- Issue solutions
Gas Station Cashier
Cret golo
Crete, IL
01.2014 - 12.2020
- Processed cash and credit payments for gasoline, food and other merchandise.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
- Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
- Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
- Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
- Coordinated store opening and closing, including keyholder work, moving displays inside and outside, summarizing daily sales and reconciling cash on hand.
- Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
- Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use.
- Trained every new cashiers and supervised work during training period.
- Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Greeted customers promptly and responded to questions.
- Maintained work area in clean and neat manner.
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Built and maintained productive relationships with employees.
- Prepared special orders for shipment.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Restocked [Location] with silverware, straws, napkins and condiments.
Guest Services Associate
Country suites inn
Hammond, IN
01.2020 - 05.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Provided all guests with positive experience and professional impression.
- Managed customer complaints and rectified issues to complete satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Collaborated with customer service team to provide exceptional service for all guests.
- Handled guest requests for additional towels and linens by contacting housekeeping department.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Balanced hotel accounts at end of each shift.
CNA
Visiting Angels Living Assistance Services
Shererville , IN
02.2011 - 09.2014
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Education
License - Manicurist
Lil Lou's Beauty And Barber College
Gary, IN04-2024
License - Personal Lines (property &casualty) Licensing
Exam Fx
Chicago, IL02-2024
CNA License - CNA
Lutheran School of Nursing
St Louis, MO10.2010
Some College (No Degree) - Crimal Justice
Westwood College -calumet City
Calumet City, ILSome College (No Degree) - Health Care Management
Westwood College - O'Hare Airport
Chicago, ILSkills
- Credit and cash transactions
- Issue resolution
- Cash management
- Loss prevention
- Customer assistance
- Computer usage
- Complaint Handling
- Payment Processing
Timeline
Direct Sales Agent
Allstate Corp
10.2024 - Current
Insurance Specialist
Teleperformance USA
11.2023 - 04.2024
Remote Customer Service Representative
Teleperformance USA
06.2021 - 04.2024
Customer Service Representative
True Green
01.2021 - 06.2021
Guest Services Associate
Country suites inn
01.2020 - 05.2020
Gas Station Cashier
Cret golo
01.2014 - 12.2020
CNA
Visiting Angels Living Assistance Services
02.2011 - 09.2014
License - Manicurist
Lil Lou's Beauty And Barber College
License - Personal Lines (property &casualty) Licensing
Exam Fx
CNA License - CNA
Lutheran School of Nursing
Some College (No Degree) - Crimal Justice
Westwood College -calumet City
Some College (No Degree) - Health Care Management
Westwood College - O'Hare Airport