KRYSTAL SHAW
CompTIA A+ Certified Technical Professional
Tulsa
Summary
Hard-working professional with 25+ years of experience and a proven knowledge of desktop technology, end user support, and network administration. Aiming to leverage my skills to successfully fill the Help Desk Technician role at your company.
Overview
2
2
Certifications
Work History
COMPUTER REPAIR TECHNICIAN
Freelance Computer Repair
- Managed high volume of inbound calls for Sprint PCS and resolved customer escalations for tier one support.
- Supervised team of 15 employees in daily call center operations.
- Resolved customer technical issues promptly and accurately for optimal experience.
- Designed training programs for new hires.
DELIVERY STATION ASSOCIATE
Amazon Delivery Station
- Oversaw high-volume inventory flow while ensuring accuracy in receiving and preparing for distribution.
- Utilized handheld scanning technology and digital inventory systems for real-time asset tracking.
- Prioritized safety in industrial settings by strictly adhering to protocols during high-pressure operations.
RETAIL INVENTORY AUDITOR SHIFT SUPERVISOR
RGIS
- Directed physical inventory audits and produced comprehensive department reports to minimize discrepancies.
- Leveraged advanced software tools and data analysis to enhance auditing processes and pinpoint cost-saving opportunities.
TIMESHARE SALES EXECUTIVE
Sunset Royal Beach Resort
- Established all-time record through initial sale of $85,000.
- Facilitated property ownership agreements for fractional deeds with national clientele.
- Demonstrated private ownership value through relationship building and client needs assessment.
- Highlighted properties such as Sunset Royal, Sunset Lagoon, Yacht Club, and all-inclusive resorts through strategic client tours.
ADMINISTRATIVE-OFFICE MANAGER
Integrity Communication
- Oversaw all office administrative and clerical duties.
- Provided technical support by leveraging troubleshooting expertise and comprehensive product knowledge.
- Guided customers in navigating available products and services.
SABRE AIRLINES SOFTWARE TIER ONE SUPPORT
EDS Electronic Data Systems
- Delivered Tier One technical support to American Airlines, United, and Sabre employees nationwide
- Established helpdesk procedures and addressed technical issues through remote desktop connection.
- Resolved customer billing issues with precision.
TECHNICAL SUPPORT/MENTOR CAPTAIN
DECISIONONE
- Managed high volume of inbound calls for Sprint PCS and resolved customer escalations for tier one support.
- Supervised team of 15 employees in daily call center operations.
- Resolved customer technical issues promptly and accurately for optimal experience.
- Designed training programs for new hires.
Education
Associate of Arts -
Tulsa Community College
Tulsa, OKSkills
Hardware & Networking
Ethernet Switches & Routers
LAN & Network Administration
Cabling & Internet Setup
Firewall & Modem Configuration
Hardware Troubleshooting
Remote Desktop & Team Viewer
Operations & Software
Inventory Management & Auditing
Ticketing Systems & Work Orders
Safety Protocols & Compliance
Microsoft Office Suite (Excel/Word)
Handheld Scanning Technology
Data Entry (Alphanumeric/10-Key)
Certification
CompTIA+
Timeline
COMPUTER REPAIR TECHNICIAN
Freelance Computer Repair
DELIVERY STATION ASSOCIATE
Amazon Delivery Station
RETAIL INVENTORY AUDITOR SHIFT SUPERVISOR
RGIS
TIMESHARE SALES EXECUTIVE
Sunset Royal Beach Resort
ADMINISTRATIVE-OFFICE MANAGER
Integrity Communication
SABRE AIRLINES SOFTWARE TIER ONE SUPPORT
EDS Electronic Data Systems
TECHNICAL SUPPORT/MENTOR CAPTAIN
DECISIONONE
Associate of Arts -
Tulsa Community College