Krystal Shelton
Hernando,MS
Summary
I have extensive experience across all aspects of the mortgage and finance industry, which enables me to bring a comprehensive understanding to my work every day. My diverse background has made me highly adaptable, allowing me to effectively solve problems and proactively prevent issues before they arise. I am committed to delivering exceptional results through a strong work ethic, attention to detail, and a dedication to helping clients and colleagues achieve their goals.
Overview
32
32
years of professional experience
Work History
Sr. Mortgage Loan Processor
Nations Lending Corporation
Southaven, MS
12.2021 - Current
- Processed mortgage applications, ensuring compliance with company policies and regulatory requirements for USDA, FHA, VA, Conventional, Jumbo, DPA, DSCR & brokered loans
- Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
- Coordinated communication between borrowers, lenders, and real estate agents throughout loan process
- Reviewed financial documentation for accuracy, identifying discrepancies to minimize processing delays.
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
- Enhanced loan processing efficiency by streamlining documentation and verification procedures.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Processed all Mississippi Down Payment assistance for Nations Lending
- Consistently in top 3 processors each month for volume & fast closings
- Monthly volume is 6-10.5 million per month
Sr. Mortgage Processor
Guaranteed Rate
Chicago, IL
04.2021 - 11.2021
- Managed complex mortgage applications, ensuring compliance with regulatory requirements and company policies.
- Collaborated with loan officers to streamline processing workflows and enhance communication efficiency.
- Reviewed loan documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
- Worked on transition teams for Sofi Lending/Stearns after acquisition
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
Loan Processor III/Loan Officer Assistant
Amcap Home Loans
Houston, TX
06.2020 - 03.2021
- Reviewed financial documents for accuracy, verifying borrower information and creditworthiness.
- Set up files for 4 branches with approximately 60-70 loan pipeline
- Processed 30-50 loans months
- Assisted Loan Officers in qualifying customers, calculating income & setting up files when contract came in to disclose
Financial Underwriting Investigator
American Financial
Memphis, TN
12.2018 - 06.2020
- Worked for a multi million dollar auto company that did all in house financing
- Responsible for reviewing & analyzing credit history, and approving or denying credit extension based on company guidelines
- Conducted thorough investigations to identify fraudulent activities and mitigate financial losses.
- Analyzed complex financial data to uncover discrepancies and enhance compliance measures.
Escrow Officer
Byrne & Associates
Cordova, TN
07.2018 - 11.2018
- Managed escrow transactions ensuring compliance with legal regulations and industry standards.
- Facilitated communication between buyers, sellers, and lenders to streamline closing processes.
- Prepared and reviewed closing documents, verifying accuracy and completeness prior to settlement.
- Coordinated with title companies and real estate agents to resolve discrepancies during closings.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
Loan Processor II
First Horizon Bank
Germantown, TN
04.2016 - 06.2018
- Streamlined loan processing workflows, enhancing efficiency and reducing turnaround times.
- Reviewed and verified loan applications for accuracy and compliance with regulations.
- Collaborated with underwriters to resolve discrepancies in documentation and information.
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- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Owner/Designer
Magnolia Monogram & Gifts
Southaven, MS
06.2008 - 11.2017
- Managed daily operations, ensuring smooth workflow and efficient production processes.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw inventory management, optimizing stock levels and reducing excess supplies.
- Established strong supplier relationships, negotiating favorable terms and improving product quality.
- Developed relationships with designer sale sites to market our merchandise
- Solo Designer
Co Owner/Sr Loan Officer
Capital First Lending, LLC
Cordova, TN
11.2001 - 06.2008
- Developed operational strategies to enhance loan processing efficiency.
- Managed team of loan officers to ensure compliance with industry regulations.
- Established and maintained strong relationships with clients to drive customer satisfaction.
- Implemented training programs for staff to improve service quality and product knowledge.
- Analyzed market trends to identify new business opportunities and service offerings.
- Oversaw financial forecasting and budgeting processes to optimize resource allocation.
- Streamlined internal workflows, resulting in reduced turnaround times for loan approvals.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Developed relationships with investors to find niche products to fit our market
Loan Officer
Wells Fargo
Memphis, TN
04.1998 - 11.2001
- Evaluated borrower financials to determine loan eligibility and risk assessment.
- Conducted in-depth credit analysis to ensure compliance with lending policies.
- Guided clients through loan application process, enhancing customer satisfaction and retention.
- Developed customized loan solutions based on individual client needs and market trends.
- Helped develop the builder division specializing in new constructions
Loan Processor
First Trust Mortgage DPA Pinnacle Bank
Memphis, TN
01.1994 - 04.1998
- Processed loan applications, ensuring compliance with regulatory requirements and internal policies.
- Reviewed financial documents for accuracy, verifying borrower information against established standards.
- Collaborated with underwriters to resolve discrepancies and expedite loan approval processes.
- Coordinated loan closings, ensuring timely scheduling and communication with all parties involved.
- Worked closely with closing attorney's to meet all closing dates & packages sent in a timely manner
Education
Bachelor of Science - Finance
Mississippi State University
12-1993
High School Diploma -
Collierville High School
Collierville05-1990
Skills
- Loan processing proficiency
- Strong communication skills
- Collaboration and teamwork
- Time management capabilities
- Problem solving prowess
- Fraud detection awareness
- Continuous improvement mindset
- Documentation review
- Efficient in Encompass Software
Timeline
Sr. Mortgage Loan Processor
Nations Lending Corporation
12.2021 - Current
Sr. Mortgage Processor
Guaranteed Rate
04.2021 - 11.2021
Loan Processor III/Loan Officer Assistant
Amcap Home Loans
06.2020 - 03.2021
Financial Underwriting Investigator
American Financial
12.2018 - 06.2020
Escrow Officer
Byrne & Associates
07.2018 - 11.2018
Loan Processor II
First Horizon Bank
04.2016 - 06.2018
Owner/Designer
Magnolia Monogram & Gifts
06.2008 - 11.2017
Co Owner/Sr Loan Officer
Capital First Lending, LLC
11.2001 - 06.2008
Loan Officer
Wells Fargo
04.1998 - 11.2001
Loan Processor
First Trust Mortgage DPA Pinnacle Bank
01.1994 - 04.1998
Bachelor of Science - Finance
Mississippi State University
High School Diploma -
Collierville High School