Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Sr. Mortgage Loan Processor
BOK Financial
11.2020 - 01.2024
Point of Contact for Bankers, Clients, and Internal Partners
Processed various loans, including government loans
Ensured compliance with company guidelines.
Client Care Specialist II
Chase Home Mortgage
03.2017 - 11.2020
Ensured timely closing of mortgage loans
Prioritized workload effectively and multitasked
Demonstrated excellent written and verbal communication skills
Updated information in the system of record
Addressed customer issues promptly.
Risk & Compliance Specialist
Chase Auto Finance
10.2005 - 10.2015
Completed internal audits for various departments
Assessed control design and operational effectiveness
Identified control gaps and created corrective action plans
Managed and tracked business process effectiveness for compliance.
Education
Associates Degree -
Phoenix College
High School Diploma -
St. Mary’s High School
Skills
Experienced professional with a strong background in Default Services, Loss Prevention, and Compliance Committed to maintaining the highest standards of integrity, accountability, and punctuality Skilled in conflict resolution, offering a strategic approach to mitigate risks and ensure optimal client satisfaction