Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Rideau

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Sr. Mortgage Loan Processor

BOK Financial
11.2020 - 01.2024
  • Point of Contact for Bankers, Clients, and Internal Partners
  • Processed various loans, including government loans
  • Ensured compliance with company guidelines.

Client Care Specialist II

Chase Home Mortgage
03.2017 - 11.2020
  • Ensured timely closing of mortgage loans
  • Prioritized workload effectively and multitasked
  • Demonstrated excellent written and verbal communication skills
  • Updated information in the system of record
  • Addressed customer issues promptly.

Risk & Compliance Specialist

Chase Auto Finance
10.2005 - 10.2015
  • Completed internal audits for various departments
  • Assessed control design and operational effectiveness
  • Identified control gaps and created corrective action plans
  • Managed and tracked business process effectiveness for compliance.

Education

Associates Degree -

Phoenix College

High School Diploma -

St. Mary’s High School

Skills

  • Experienced professional with a strong background in Default Services, Loss Prevention, and Compliance Committed to maintaining the highest standards of integrity, accountability, and punctuality Skilled in conflict resolution, offering a strategic approach to mitigate risks and ensure optimal client satisfaction
  • Collaboration and Teamwork
  • Problem Solving Prowess
  • Pipeline Management Experience
  • Loan Processing Proficiency
  • Ethical Conduct and Integrity
  • Customer Service Excellence
  • Time Management Capabilities
  • Software Proficiency
  • Regulatory Compliance Knowledge
  • Strong Communication Skills
  • Residential Mortgage Lending Regulations
  • Proficient in Software
  • Financial Document Review

Timeline

Sr. Mortgage Loan Processor

BOK Financial
11.2020 - 01.2024

Client Care Specialist II

Chase Home Mortgage
03.2017 - 11.2020

Risk & Compliance Specialist

Chase Auto Finance
10.2005 - 10.2015

Associates Degree -

Phoenix College

High School Diploma -

St. Mary’s High School
Julie Rideau