Katrina McCleave
Orlando,FL
Summary
Skilled in facility security and customer service, demonstrated through impactful roles at the Port of Miami. Excelled in situational awareness and emergency response, enhancing team coordination and public safety. Achieved significant improvements in security operations and customer satisfaction, showcasing attentive observation and punctuality without relying on numerical quantification. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard Officer
Port of Miami
11.2017 - Current
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
Front Gate Security Officer
School Board of Miami
12.2010 - 08.2017
- Ensured compliance with local regulations through diligent recordkeeping of incident reports, maintenance requests, and other documentation related to security operations.
- Maintained a safe environment for residents and visitors by swiftly addressing any suspicious activities or safety hazards.
- Identified potential security vulnerabilities by conducting regular audits of property access points, perimeter fencing, and alarm systems.
- Assisted in the development of emergency response plans for various crisis scenarios, ensuring preparedness among security team members.
Customer Service
Port Of Miami
03.2005 - 10.2010
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL04-1994
Skills
- Facility Security
- Crowd Control
- Patrolling Techniques
- Situational Awareness
- Security Equipment Operation
- Emergency Response
- Public safety protocols
- Alarm system monitoring
Certification
- Certified Information Systems Security Professional (CISSP)
- Loss Prevention Certified (LPC) – Loss Prevention Foundation.
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
Timeline
Unarmed Security Guard Officer
Port of Miami
11.2017 - Current
Front Gate Security Officer
School Board of Miami
12.2010 - 08.2017
Customer Service
Port Of Miami
03.2005 - 10.2010
- Certified Information Systems Security Professional (CISSP)
- Loss Prevention Certified (LPC) – Loss Prevention Foundation.
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
Associate of Arts - Business Administration And Management
Miami Dade College
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