Krystal Smith
Lowell,MA
Summary
Experienced Backroom Associate with extensive background pulling orders, staging merchandise and stocking shelves in support of sales needs. Top-notch problem-solver and communicator with a responsible nature. Desiring new position with room for advancement.
Overview
6
6
years of professional experience
Work History
Back Room
Marshalls Department Store
Tewksbury, MA
04.2021 - Current
- Kept stockroom clean and neat for maximum productivity.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Helped customers load bulky and heavy items into vehicles after purchase.
Front End Supervisor
Ocean state job lot
Tewksbury, MA
06.2019 - 01.2021
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
High School Diploma -
Manchester High School West
Manchester NH06.2016
Skills
- Online ordering proficiency
- Return processing knowledge
- Stockroom arrangements
- Pick-up policies
- Merchandise stocking
- Mentoring and training
- Loading and unloading
- Heavy lifting
- Merchandise restock
Timeline
Back Room
Marshalls Department Store
04.2021 - Current
Front End Supervisor
Ocean state job lot
06.2019 - 01.2021
High School Diploma -
Manchester High School West