Krystal Smith
Zachary,LA
Summary
Dedicated and detail-oriented Medical Assistant with extensive experience in healthcare administration, patient services, & Patient Care. Proven ability to streamline clinical operations, ensure HIPAA compliance, and deliver exceptional patient care. Skilled in ICD-10 and CPT coding, medical terminology, and electronic health records (EHR) systems such as Athena health and Epic. Recognized for outstanding responsiveness and commitment to improving patient outcomes. Adept at handling insurance interactions, & medical billing.
Committed to leveraging these qualities to drive team success and contribute to organizational growth. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Triage MA 2
Louisiana Dermatology & Associate
11.2025 - Current
- . Triage Patients over the phone with various Emergency needs.
- . Escribe medications & clarifications to Pharmacists.
- . Assist the doctors & nurses with their Prior Authorizations, Denials, Appeals & Insurance needs to better assist our patients.
- . Inform Patients of their Pathology & Lab Results.
- . Network with Referring Providers to assist with Patient Referrals.
- . Help Patient with applying for Financial Assistance during Hardships.
- . Assist with Clinical & Visit Note Preparations to ensure they are finalized & documented in detail.
- . Procedure & Surgery Scheduler for Cancers such as Basal Cell Carcinoma & etc.
- . Share Treatment Plans, Prescription Management, & assist with all their medical questions & concerns.
- Working as a bridge between the Clinical Staff & Patients
Patient Access Representative II
Franciscan Missionaries of Our Lady Health System
12.2021 - 02.2024
- Facilitated patient check-in/out, appointment scheduling, and insurance verification, ensuring smooth clinical workflow.
- Instrumentation setup and supply order management for facial nerve treatments, Botox, dermal fillers, laser resurfacing, and other cosmetic procedures.
- Educated patients on community resources, support groups, and healthcare options, enhancing patient engagement.
- Participated in quality improvement initiatives to optimize patient experience and operational efficiency.
- Recognized for outstanding responsiveness and promoted for exceptional patient service.
- Managed billing and coding for facial nerve services, including laser treatments, biopsies, and cosmetic procedures.
- Ensured accurate ICD-10 and CPT coding for specified diagnoses and procedures.
Louisiana Board of Health Representative
Hammerman & Gainer
03.2019 - 12.2023
- Provided vital customer service assistance, guiding clients with case information, regulations, and resource referrals.
- Ensured compliance with health department protocols and maintained accurate case documentation.
- Collaborated with insurance providers to facilitate claims processing and resolve denials.
- Maintained compliance with HIPAA and billing regulations, reducing claim rejections by 15%.
Education
Certified Medical Assistant -
Remington College
Baton Rouge12-2024
High School Diploma - Business
Zachary High School
Zachary, LA05-2003
Skills
- EHR & Practice Management (Athena health, Epic, Ema, & Ecw)
- Medical Records & Documentation
- Microsoft Office Suite (Excel, Word)
- Practice Management Software (Oracle, Salesforce)
- Insurance Verification & Authorization
- HIPAA & Compliance Regulations
- Interaction & Interdepartmental Communication
- Medical Records Management
- Quality Improvement & Patient Satisfaction
- Problem-solving
Certification
- Certified Coding Specialist (CCS)
- Certified Professional Coder (CPC)
- Dec 2021 — Dec 2024 BLS Certification
- Dec 2022 — Dec 2023 Certified Patient Safety Professional
- Nov 2026 Driver’s License
Timeline
Triage MA 2
Louisiana Dermatology & Associate
11.2025 - Current
Patient Access Representative II
Franciscan Missionaries of Our Lady Health System
12.2021 - 02.2024
Louisiana Board of Health Representative
Hammerman & Gainer
03.2019 - 12.2023
High School Diploma - Business
Zachary High School
Certified Medical Assistant -
Remington College