Summary
Overview
Quote
Work With Me
Work Preference
Skills
Work History
Education
Certification
Projects
Affiliations
Interests
Accomplishments
Websites
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CHANEL “NELLY” PEREZ

CHANEL “NELLY” PEREZ

Healthcare Strategy & Operations Executive | Scaling Equity-Driven, Value-Based Systems
Klamath Falls,OR

Summary

I’m Chanel “Nelly” Perez—an executive strategist rooted in health equity, transformation, and operational clarity.

For nearly two decades, I’ve led mission-critical work across clinical systems, community health, Medicaid strategy, and healthcare quality—helping organizations deliver not just care, but change.

From rural market recovery to CMS-aligned innovation, I build frameworks that move equity from theory to infrastructure. I’ve led multimillion-dollar quality initiatives, partnered with Tribal and state leaders, and created systems that outperform benchmarks and reclaim trust.

Whether advising a statewide advisory group, securing $7M in performance funds, or designing frontline workflows that close care gaps—my leadership lives at the intersection of impact, alignment, and execution.

Now, I’m seeking the next stage: a leadership role where my experience meets expansion.

I’m ready to guide health systems, payors, or impact-driven orgs toward transformation that doesn’t just sustain—but evolves.

Overview

20
20
years of professional experience
8
8

Years Leading Teams in Health Equity & VBC Strategy

10
10

Years Executing CMS-Aligned Value-Based Programs Nationwide

5
5

Years Designing Medicaid Innovations & SDOH Impact Models

15
15

Million in Healthcare Funding Secured

30
30

Community Organizations Funded by Custom Built Grant Programs

7
7

Benefit reforms, including HRSN

Quote

There’s no such thing as a single-issue struggle, because we do not live single-issue lives.
Audre Lorde

Work With Me

I’m currently exploring my next leadership move, ideally with a mission-driven team that values systems thinking, equity, and bold execution. I bring deep experience turning chaos into clarity across Medicaid, value-based care, and operational transformation.

I’m also open to select consulting, project-based, or interim roles where equity strategy, program design, or operational turnaround are key.

Let’s connect if you’re building something with teeth and want someone who knows how to make it real.

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsFlexible work hoursHealthcare benefits401k matchPaid time offWork from home option

Skills

Strategic Leadership

Organizational Transformation Health Equity Strategy Stakeholder Engagement

Healthcare Operations

Program Design (CMS, ACOs, VBP) QI & Performance Optimization Provider Coordination

Project & Data Systems

EHR Optimization (Epic, eCW, Athena, AllScript) Data Analysis & KPI Dashboards Workflow Automation Population Health Management

Process & Practice Excellence

Lean Methodology Regulatory Compliance Cross-Functional Team Leadership Community Engagement Healthcare Transformation

Work History

Senior Director of Health Equity & Quality

Cascade Health Alliance
12.2021 - Current
  • Lead enterprise strategy for Quality, Health Equity, Communications, and Project Management across a 28,000-member Medicaid Coordinated Care Organization (CCO).
  • Managed vendor contracts (NEMT, Language Access, THW Services).
  • Directed $3.5M health equity grant initiative; funded 30+ grassroots orgs addressing rural health infrastructure.
  • Secured over $5M in annual quality pool payouts; recovered $7M in 2024 despite early underperformance.
  • Launched CMS-aligned benefits (HRSN, Flexible Services, Climate Supports); built infrastructure and regulatory alignment from the ground up.
  • Authored Health Equity Plan adopted by local systems; embedded equity KPIs across departments.
  • Developed Smartsheet tracking tools recognized by OHA for audit transparency and compliance.
  • Serve on OHA’s statewide Cultural Competency and Health Equity Standards advisory committees.

Quality Outcomes Manager

Aledade
06.2019 - 03.2022
  • Led national quality reporting strategy for MSSP and ACO REACH across 400+ primary care clinics.
  • Reduced reporting errors by 25% with redesigned validation tools and EMR workflows.
  • Onboarded providers to CMS QDC platform; improved documentation fidelity and compliance.
  • Supported multiple ACO launches; tailored strategies for varied state regulations and markets.
  • Co-founded DEI and ERG initiatives; led redesign of equity-driven workflows and data standards.
  • Partnered with product and analytics teams to build scalable, transparent performance systems.

Quality Program Lead

Willamette Dental Group
01.2018 - 06.2019
  • Managed Medicaid quality strategy for DCO contracts with 12 Oregon CCOs.
  • Led clinical quality efforts across all Oregon sites; developed VBP-linked chart audit process.
  • Chaired weekly peer review committee and issued systemwide QOC recommendations.
  • Secured NHSC site status for 40+ clinics; increased recruitment 20% and retention 70% YOY.
  • Represented WDG at community health and equity events across the region.
  • Contributed to Dental Pilot Project #300 research on mid-level provider models.

Quality Improvement Analyst

Housecall Providers, Inc.
06.2017 - 01.2018
  • Identified key quality measure gaps in IAH/MIPS reporting (ADLs, screenings, med lists).
  • Designed workflow updates and provider education to close a 12% performance gap.
  • Aligned outreach strategy with CMS target population, improving compliance outcomes.
  • Built dashboards and feedback loops to support continuous improvement cycles.

Data & Operations Lead (ICVR/Cath Lab)

Legacy Good Samaritan Medical Center
11.2012 - 06.2017
  • Managed daily operations for Cath Lab/ICVR: schedules, licenses, room assignment, training.
  • Owned data registry reporting (e.g., ACC/NCDR) and compliance for radiation tracking.
  • Led Kanban-based supply chain revamp; cut waste by 30% across procedural areas.
  • Spearheaded Joint Commission cardiac program accreditation and readiness.
  • Facilitated hiring, performance reviews, and staff development initiatives.

Practice Operations & Surgery Coordinator

Northwest Cardiovascular Institute
08.2007 - 11.2012
  • Progressed from front office to surgery scheduling and site operations lead for 4-location cardiology group.
  • Coordinated surgery logistics and patient education; liaised with hospital and provider teams.
  • Supervised front desk operations and resolved patient escalations.
  • Triage-trained MA; fielded clinical calls and supported physician workflows.
  • Briefly supported billing and scheduling teams to optimize interdepartmental flow.

Medical Records Specialist

Cornerstone Medical Group
12.2005 - 08.2007
  • Led transition from paper to digital records for full-practice EHR implementation.
  • Trained staff on document indexing, digital retrieval, and system functionality.
  • Maintained quality control during high-volume migration phases.

Education

MBA - Project Management

Louisiana State University
06.2025

BS - Business Administration | Data Analytics

Colorado Technical University
03.2020

Certification

  • Project Management Professional (PMP) - Project Management Institute | Expected September 2025
  • Certified Lean Practitioner (CLP) - Transformance Advisors | May 2025 - 2028

Projects

$3.5M Annual Health Equity Grant Program

Built and ran a full-cycle grant system funding housing, behavioral health, and rural infrastructure. Developed RFA tools, scoring rubrics, and Smartsheet tracking to ensure transparency and equity.

Impact: 30+ grassroots orgs funded; model cited by state as a best practice.

CMS-Aligned HRSN & Flexible Services Launch

Designed and implemented Medicaid benefit infrastructure for housing, nutrition, climate support, and non-emergency services for a rural member population.

Impact: Enabled equitable access for 28K members; passed audit with zero findings.

$7M Quality Pool Recovery

Diagnosed root causes of metric underperformance and led a cross-departmental turnaround plan. Aligned clinical, data, and outreach teams for rapid improvement.

Impact: Recovered $7M in at-risk incentive payments and exceeded state benchmarks.

CMS MSSP & ACO REACH Quality Strategy

Led national reporting strategy for 400+ primary care clinics in Medicare Shared Savings and ACO REACH models. Redesigned validation tools, EMR workflows, and onboarding processes to improve fidelity.

Impact: Cut reporting errors by 25%; improved provider documentation and compliance.

Smartsheet Compliance & Audit System

Created custom Smartsheet tools for equity, quality, and grant program tracking. Built dashboards, audit workflows, and cross-functional alignment systems.

Impact: Recognized by OHA for audit transparency; adopted across core CCO functions.

Affiliations

Board President: Konnect Dental Kare

Board Member: United Way of the Klamath Basin | Klamath Local Drug & Alcohol Council

OHA Committees: Cultural Competency | PCPCH Health Equity Standards

Interests

Systems Thinking & Organizational Culture

Rural and Frontier Health Access

Culturally Responsive Care Delivery

Transformational Coaching & Team Building

Leadership Development & Mentorship

Cross-Sector Collaboration & Coalition Building

Documenting Stories from Local Change-makers

Women in Leadership & Power Redesign

Designing Rituals for Rest, Resistance & Reconnection

Weekend Road Trips to Signal-Free Zones

DIY Home Projects & Power Tools (because why not?)

Cooking the Harvest from My Backyard Garden

Exploring Small-Town Coffee Shops

Local Volunteerism, Mutual Aid & Community Resilience

Accomplishments

Women we Admire: Top 50 Women Leaders of Oregon 2023

Oregon CLHO: Exceptional Partner Award 2023

CHANEL “NELLY” PEREZHealthcare Strategy & Operations Executive | Scaling Equity-Driven, Value-Based Systems