Kaitlyn Gervais
Malone,NY
Summary
Behavioral health leader providing strategic and operational leadership across multi-site outpatient, crisis, and residential services serving rural and underserved communities. Demonstrated success strengthening operational performance, stabilizing workforce structures, expanding service access, and ensuring regulatory and financial sustainability across complex behavioral health systems. Recognized for collaborative leadership, operational stabilization, and execution of system-level initiatives that improve service delivery, access, and patient outcomes while aligning with evolving state and federal behavioral health funding and compliance requirements.
Overview
10
10
years of professional experience
Work History
Senior Director, Behavioral Health
Citizen Advocates
05.2024 - Current
- Provide strategic leadership for outpatient clinics, behavioral health campuses, crisis services, and residential behavioral health programs serving adults and youth across multiple counties
- Oversaw operational and clinical functions of Article 31/32 outpatient services, CCBHC programming, and OMH 589 crisis residences to ensure compliance and quality care
- Lead division-wide financial planning and performance management supporting long-term program sustainability
- Oversee CCBHC implementation and compliance aligned with evolving funding and regulatory requirements
- Partner with executive leadership to guide strategic service expansion and operational improvement initiatives
- Support leadership development and accountability structures across campuses and outpatient clinics
- Advanced operational workflows that improved access, service coordination, and patient flow across programs, enhancing overall service delivery
- Collaborated with hospitals, counties, and community partners to strengthen crisis response and integrate services, improving community-based support
Director, Behavioral Health — Adirondack Region
Citizen Advocates
02.2022 - 05.2024
- Oversaw operations across six outpatient and behavioral health campus locations including 24/7 services
- Led operational and financial improvement initiatives across sites, enhancing service delivery and resource utilization
- Supported regional service expansion initiatives improving access to care
- Implemented CCBHC operational standards and compliance processes
- Strengthened clinical and operational alignment across dispersed teams, fostering collaboration and consistency in care
- Supported stabilization of operations during workforce transitions and staffing challenges, ensuring continuity of care and service availability
Associate Director, Behavioral Health
Citizen Advocates
01.2021 - 02.2022
- Coordinated operational initiatives across sites to align leadership teams on strategic goals
- Monitored productivity and financial performance metrics to ensure operational sustainability
- Supported clinical and operational oversight across behavioral health programs to enhance service delivery
Practice Manager — Malone Outpatient Clinic
Citizen Advocates
09.2020 - 01.2021
- Led clinical supervision and operational management across clinic and satellite programs, ensuring quality care delivery
- Coordinated workflow and budget management initiatives to enhance operational performance
- Oversaw daily operations to ensure efficient service delivery.
- Managed staff schedules to optimize team performance and coverage.
- Coordinated patient intake processes to enhance overall experience.
Clinician / Senior Clinician
Citizen Advocates
06.2016 - 01.2020
- Supervised and developed clinical staff to optimize service delivery.
- Coordinated cross-program services to improve access and streamline care.
- Supported initiatives that enhanced productivity and performance outcomes.
- Delivered direct clinical care within a rural catchment area.
Education
Master of Social Work (MSW) - Clinical Social Work
State University of New York At Albany
Bachelor of Science - Social Work
State University of New York at Plattsburgh
Associate of Applied Science - Chemical Dependency Counseling
North Country Community College
Skills
- Behavioral health leadership
- Clinical compliance
- Regulatory adherence
- Multi-site program management
- Financial oversight
- Budget management
- Throughput enhancement
- Performance improvement oversight
- Strategic leadership
- Strategic service growth
- Executive development
- Executive collaboration
- Key performance indicators
- Change management strategies
- Team collaboration
- Effective communication
Education And Licensure
- Licensed Clinical Social Worker (LCSW), Social Work, New York State
- Master of Social Work (MSW), Clinical Social Work, State University of New York at Albany
- Bachelor of Science, Social Work, State University of New York at Plattsburgh
- Associate of Applied Science, Chemical Dependency Counseling, North Country Community College
Core Leadership Competencies
- Behavioral Health Operations Leadership
- Multi-Site Program Oversight
- Strategic Service Expansion
- Workforce Stabilization & Leadership Development
- Clinical & Regulatory Compliance (OMH, OASAS, CCBHC)
- Financial & Budget Oversight
- Access & Throughput Improvement
- Crisis Services & Community Partnerships
- Change Management
- Performance Improvement & Productivity Oversight
- Executive Collaboration & System Planning
Executive Impact Highlights
- Behavioral health network serving 10,700+ individuals annually across outpatient, crisis, and residential services
- Operational oversight across six behavioral health campuses and clinics serving multiple counties
- Leadership of a 200+ multidisciplinary workforce across outpatient, crisis, and residential programs
- Oversight of behavioral health operations with annual operating budgets exceeding $25 million
- Leading capital expansion initiative in Massena, NY increasing regional behavioral health service capacity and access
Timeline
Senior Director, Behavioral Health
Citizen Advocates
05.2024 - Current
Director, Behavioral Health — Adirondack Region
Citizen Advocates
02.2022 - 05.2024
Associate Director, Behavioral Health
Citizen Advocates
01.2021 - 02.2022
Practice Manager — Malone Outpatient Clinic
Citizen Advocates
09.2020 - 01.2021
Clinician / Senior Clinician
Citizen Advocates
06.2016 - 01.2020
Master of Social Work (MSW) - Clinical Social Work
State University of New York At Albany
Bachelor of Science - Social Work
State University of New York at Plattsburgh
Associate of Applied Science - Chemical Dependency Counseling
North Country Community College