Donald Hice
Portland
Summary
Community behavioral health Licensed Clinical Social Worker with over 21 years of leadership experience in behavioral health, supported housing, and trauma-informed services. Expertise in program development, regulatory compliance, and team leadership within complex care settings. Proven track record of increasing occupancy rates, enhancing performance metrics, and expanding service delivery while championing diversity, equity, and inclusion. Strong leader and problem-solver committed to optimizing operations for cost reduction and organizational efficiency. Skilled in independent decision-making and judgment to drive positive outcomes for company success. Collaborative leader who fosters an engaged and empowering work culture through building and maintaining relationships with diverse stakeholders in dynamic, fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Director of Staffed Housing
Cascadia Health
09.2022 - 02.2025
- Oversight of operations for multiple licensed residential treatment facilities serving high-acuity populations.
- Supervise 3 Clinical Directors and over 80 interdisciplinary staff across programs.
- Increased staff retention by 15% through implementation of DEI-informed training and onboarding practices.
- Strengthened community partnerships and represented Cascadia on the Portland Clean Energy Fund and OHSU/Partnership Project boards.
- Monitor clinical effectiveness using data-driven, evidence-based practices.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Developed strong relationships with key community partners, fostering collaboration and mutual growth opportunities.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Reduced employee turnover rates by creating a positive work environment with clear expectations and support systems in place.
Clinical Director
Cascadia Health
02.2018 - 09.2022
- Directed program operations and quality assurance across several supported housing sites.
- Championed trauma-informed care approaches and improved program compliance by 20%.
- Spearheaded new service contracts, including a successful RFP resulting in a $500K service expansion.
- Facilitated clinical training, case consultation, and policy development for frontline staff.
Program Manager
Cascadia Health
05.2006 - 12.2021
- Managed three supported housing programs and an Enhanced Care Facility serving 82 individuals.
- Increased facility occupancy through strategic outreach and referral coordination.
- Oversaw $2M operating budget and aligned resources with client care needs.
- Led staff development, performance evaluations, and documentation compliance audits.
Residential Counselor I/II
Cascadia Health
06.2003 - 05.2006
- Delivered direct clinical support and group facilitation in residential treatment settings.
- Supported crisis interventions and maintained regulatory documentation standards.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
Education
Master of Social Work -
Portland State University
Portland, ORBachelor of Science - Psychology
Portland State University
Portland, ORSkills
- Behavioral health leadership
- Residential housing support and licensing
- Electronic medical record implementation
- Collaborative leadership
- Culture transformation
- Team management
- Team building and motivation
- Organizational development
- Policy implementation
- Stakeholder relations
- Practice operations management
- Reporting expertise
- Administrative oversight
- Human resources management
- Core values management
- Team building
- Strategic planning
- Verbal and written communication
- Decision-making
- Budget management
- Strategies and goals
- Staff development
- Legal and regulatory compliance
- Operations management
- Charismatic leader
- Crisis management
- Employee development
- Contract management
- Goal setting
- Hiring and retention
- Contract negotiation
- Talent acquisition
- Non-profit management
- Financial reporting
- Problem-solving
- Performance management
Accomplishments
- Oversee 270 staff members who operate 22 residiential programs serving 300+ clients .
- Achieved increasing revenue in Permentnnt Suppted Housing Programs by $2.5 millionthrough effective and strategeic realionhp building with and advocacy with community partners; Oregon Healht Authority, Multnomah County, and Joint Office of Homeless Services.
Certification
- Licensed Clinical Social Worker (LCSW/LICSW): Oregon, Washington, Texas
- National Association of Social Workers(NASW)
- Member, Cascadia Health Racial Equity Team
- Community Advisor, Portland Clean Energy Fund
- Executive Board Member Partnership Project
Timeline
Senior Director of Staffed Housing
Cascadia Health
09.2022 - 02.2025
Clinical Director
Cascadia Health
02.2018 - 09.2022
Program Manager
Cascadia Health
05.2006 - 12.2021
Residential Counselor I/II
Cascadia Health
06.2003 - 05.2006
Bachelor of Science - Psychology
Portland State University
Master of Social Work -
Portland State University
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