Krystal Smith
Birmingham,AL
Summary
Customer-focused professional with experience in order fulfillment, inventory support, and delivery across retail, healthcare, and logistics settings. Handles scanners, cash registers, computers, and paperwork with care while resolving order and patient-related issues to support accurate, timely service.
Overview
7
7
years of professional experience
Work History
Personal Shopper Coordinator
Food City
Fultondale, AL
02.2026 - Current
- Shopped and delivered complete customer orders to vehicles, using scanners and cash registers to ensure order accuracy and enhance customer experience.
- Handled inbound and outbound calls, filed paperwork, and resolved issues related to orders and inventory, enhancing order fulfillment accuracy and increasing customer satisfaction.
- Picked Food City online grocery orders from store aisles and coolers.
- Checked product quality and freshness before bagging customer groceries.
- Selected suitable substitutions for unavailable Food City items.
Pro Fresh pack coordinator
Food City
Fultondale, AL
11.2025 - Current
- Cut and prepared fruits and vegetables, completed production sheets, and maintained stocked shelves to ensure product freshness and availability for customers.
- Completed customer orders for trays and baskets, contributing to customer satisfaction and supporting special events.
- Coordinated Food City store schedules and daily workflow across departments.
- Communicated with Food City vendors to confirm orders and deliveries.
- Monitored inventory levels and requested replenishment for Food City departments.
Non-Emergency Medical Transport Driver
Care Transit
Homewood, AL
09.2023 - 12.2024
- Transported patients to and from medical appointments and pharmacy visits, prioritizing safety and timeliness while providing compassionate support.
- Transported passengers to medical appointments using Care Transit door-to-door service
- Assisted riders with wheelchairs, walkers, and secure boarding procedures
- Inspected vehicle safety features before routes and scheduled pickups
Delivery Driver
FedEx Ground
Birmingham, AL
11.2021 - 04.2022
- Executed deliveries of items to homes and businesses, achieving timely and accurate service to enhance customer satisfaction and maintaining operational efficiency.
- Delivered FedEx Ground packages along assigned routes using handheld scanner.
- Loaded and organized delivery van for efficient package sequencing.
- Completed pre-trip and post-trip vehicle inspections for safety compliance.
Production Operator
J.M. Exotic Foods
Moody, AL
07.2019 - 04.2020
- Packaged seasonings for shipment to restaurants and grocery stores, ensuring quality standards and timely order fulfillment.
Education
Diploma - Dental Assisting
Tristate Business Institute
Birmingham, AL01-2012
High School Diploma -
Brentwood Christian Academy
Bessemer, AL01-2006
Skills
- Typing
- Telephone communication
- Cashiering
- Computer operation
- Customer service
- Microsoft Office
- Clerical Experience
- Medical Scheduling
- Written communication
- Organizational skills
- Desktop applications
- Order fulfillment
- Shipping & receiving
- Dental Assisting
- Housekeeping
- RF Scanner
- Home health
- Food preparation
- Time management
- Warehouse experience
- Patient interaction
- Delivery Driver Experience
Timeline
Personal Shopper Coordinator
Food City
02.2026 - Current
Pro Fresh pack coordinator
Food City
11.2025 - Current
Non-Emergency Medical Transport Driver
Care Transit
09.2023 - 12.2024
Delivery Driver
FedEx Ground
11.2021 - 04.2022
Production Operator
J.M. Exotic Foods
07.2019 - 04.2020
Diploma - Dental Assisting
Tristate Business Institute
High School Diploma -
Brentwood Christian Academy