Krystal Song
Rancho Palos Verdes,CA
Summary
Project manager specializing in logistics and customer relations, with a strong record of optimizing workflows and coordinating events for timely project delivery. Expertise in vendor management and task tracking, resulting in enhanced operational efficiency and exceptional customer experiences. Demonstrated ability to improve organizational processes and align teams to meet project milestones, driving customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Project Manager
Vintage Church LA
Santa Monica, CA
08.2025 - Current
- Managed project timelines, tasks, and dependencies using Asana, ensuring on-time delivery, and consistent execution.
- Developed and maintained project plans, including schedules, budgets, and documentation.
- Owned and managed the master calendar for two locations, coordinating events, resources, and team schedules.
- Coordinated end-to-end event logistics, including vendor management, and on-site execution.
- Facilitated team alignment by creating meeting agendas, leading project updates, and tracking action items.
- Monitored project progress, identified risks, and implemented solutions to maintain momentum.
- Maintained organized records, including project specifications, change orders, and invoices.
- Led the reorganization and standardization of a high-traffic operational space to improve efficiency and usability.
- Designed and implemented an inventory management system, including tracking routines and documentation, to prevent supply shortages.
- Created standardized onboarding and process documentation for multiple roles to support consistent training and smoother transitions.
Event Coordinator
Vintage Church LA
Santa Monica, CA
08.2024 - Current
- Coordinated event logistics, including scheduling, vendor coordination, setup, and on-site execution.
- Managed vendor orders and purchasing for church services, events, and facility needs.
- Oversaw operations for interns, assigning tasks, and supporting day-of execution.
- Executed administrative preparation for events, including timelines, materials, and internal communication.
- Collaborated with internal teams to ensure the smooth delivery of events and programs.
- Managed weekly Sunday operations, overseeing logistics, schedules, and on-site coordination to ensure smooth services.
Retail Sales Associate
Terranea Resort
Rancho Palos Verdes, CA
05.2022 - 05.2024
- Delivered exceptional guest service through active listening and tailored recommendations for apparel and accessories.
- Assisted with purchasing and inventory management to align product availability with guest demand.
- Executed opening and closing procedures efficiently, upholding operational standards.
- Organized, restocked, and merchandised store floors to enhance shopping experience.
- Tagged and prepared new merchandise while maintaining presentation standards for existing inventory.
- Collaborated with team members to promptly address inquiries and resolve guest issues.
- Fostered a welcoming environment to strengthen connections between guests and resort.
Retail Sales Associate
Lululemon Athletica
Scottsdale, AZ
10.2020 - 12.2021
- Maintained store operations to uphold Lululemon’s Gold Standard for optimal shopping experiences.
- Anticipated guest needs, delivering tailored product recommendations that increased sales.
- Collaborated with Merchandising team to effectively organize and showcase new products.
- Communicated with coworkers and guests to provide personalized service supporting store operations.
- Contributed to operations at highest-selling store in North America while managing high foot traffic.
- Educated customers on product features, facilitating informed purchasing decisions.
- Resolved customer inquiries swiftly, enhancing satisfaction and fostering loyalty.
- Participated in inventory management, focusing on stock replenishment and visual merchandising.
Physical Therapy Aide Manager
ProSport Physical Therapy & Performance
Rancho Palos Verdes, CA
06.2018 - 07.2020
- Monitored patient responses during therapist-designed exercises to ensure safety and comfort.
- Coordinated logistics for patient care, including referrals, appointments, and insurance verification.
- Maintained accurate electronic health records for compliance and accessibility.
- Supervised and trained Physical Therapy Aides, developing lesson plans to enhance workflow.
- Managed supply inventory and ordered materials to maintain uninterrupted clinic operations.
- Executed administrative tasks such as appointment scheduling and report generation.
- Ensured a clean and organized clinic environment to support effective patient care.
Education
Bachelor of Science - Kinesiology
Westmont College
Santa Barbara05-2018
Skills
- Project and operations management
- Logistics coordination
- Customer relations and engagement
- Event and calendar management
- Inventory control
- Staff training and supervision experience
- Vendor management
- Merchandising and presentation skills
- Process improvement strategies
Timeline
Project Manager
Vintage Church LA
08.2025 - Current
Event Coordinator
Vintage Church LA
08.2024 - Current
Retail Sales Associate
Terranea Resort
05.2022 - 05.2024
Retail Sales Associate
Lululemon Athletica
10.2020 - 12.2021
Physical Therapy Aide Manager
ProSport Physical Therapy & Performance
06.2018 - 07.2020
Bachelor of Science - Kinesiology
Westmont College