Krystal Sustache

• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Ensured compliance with applicable regulations and procedures.
• Analyzed complex situations involving multiple issues and developed appropriate solutions.
• Responded timely to inquiries from clients regarding their benefits status.
• Conversed on a regular basis with people from different cultures, providing a high level of respect and patience with each interaction.
• Maintained strict confidentiality of patient documentation to prevent data compromise and comply with county policy.
• Performed data entry into computer systems for tracking client information.

• Understanding of when to refer individuals or situations to medical, social, or supervisory resources
• Understanding of the medical terms and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection
• Contacting confirmed positive covid-19 cases via telephone
• Understanding the importance of confidentiality
• The ability to effectively communicate with people from various backgrounds
• The ability to adhere to policies and guidelines set in place by the local counties and health departments

• Perform recurring work within customer service
• Using sound judgement and procedures in helping customers protect their accounts with alternate payment arrangements
• Perform numerous duties in which specific processes and steps must be followed
• Perform outbound calls
• Perform customer account updates

• Responsible for coordinating cleaning schedules with maintenance and apartment coordinator
• Maintain supply cost list, as well as order and delivery
• Provided effective documentation of each apartment cleaned, as well as any maintenance issue noted
• Identify strengths and weaknesses of staff
• Focus on staff performance in terms of cleanliness and behavior

• Provide instruction for children in grades pre-k-12
• Maintain and establish routine procedures provided by the absent teacher
• Adhere to all policies and guidelines set by SCSD
• Provide a brief report as to the day's activities
• Encourage, monitor, and promote student progress
• Provide a safe environment 
• Maintain student confidentiality

• Responsible for various aspects of industrial production machine operations.
• Duties include, but are not limited to gauging parts for size, as well as documenting findings (statistical process control charts).
• Working in a fast paces environment where team work, consistency, and speed is required.
• Extreme accuracy is necessary to meet high performance standards.

Managing and distributing all pertinent information within the office.

• Answering phones
• Taking memos (meeting minutes)
• Maintaining files
• Sending and receiving correspondence
• Ordering office supplies
• Advisement of training opportunities, as well as registering employees
• Maintain strict confidentiality
• Greeting clients
• Updating calendar
• Initial intake of summons and court documents
• Transportation liaison
• Mailing of correspondence and documents

• Liaison between clients and various social service programs such as, Child Protective Services, Adult Protective Services, Law Enforcement, and local School Districts.
• Acts as client advocate in Family Court matters (paternity, custody/visitation, and child support).
• Conducts client intakes and interviews.
• Knowledgeable in the Indian Child Welfare Act (ICWA) and intercedes in Family Court when Onondaga Nation claims jurisdiction of children.
• Assists families as an alternative to Family Court to establish custody and visitation agreements.
• Maintains strict confidentiality.