Krystal Syph
Buffalo,NY
Summary
Dynamic professional with extensive experience at Highmark BCBS, recognized for enhancing customer engagement and satisfaction. Proven expertise in customer complaint resolution and data analysis has led to significant improvements in service delivery. Skilled in transforming complex issues into positive outcomes through active listening and effective communication, while consistently building strong rapport with clients. Career goals include further leveraging these competencies to drive exceptional customer experiences on a broader scale.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Highmark BCBS
Buffalo, NY
08.2022 - Current
- Enhanced client engagement via consistent and superior assistance.
- Optimized customer interactions with external support teams.
- Assisted new policyholders with processing claims.
- Facilitated swift handling of intricate claim issues.
- Advised customers on available coverage options that best fit their individual needs.
Insurance Agent
GEICO, Government Employees Insurance
Getzville, NY
02.2017 - 05.2018
- Reviewed customer risks and proposed optimal coverage choices.
- Advised prospects and policyholders on insurance coverage, limits, and compliance requirements.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided accurate information to customers, ensuring clarity regarding document specifics.
Customer Support Specialist
Wegmans Supermarket
Buffalo, NY
06.2008 - 02.2017
- Managed special customer requests efficiently.
- Ensured a welcoming shopping environment by greeting customers and offering help.
- Assisted customers in locating items, answered questions about product features and prices.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided exceptional customer service utilizing active listening and engagement skills.
Education
High School Diploma -
Emerson School of Hospitality
Buffalo, NY06-2010
Bachelor of Science - Psychology
Canisius College
Buffalo, NYAssociate of Science - Psychology
Erie Community College
Buffalo, NYSkills
- Skilled in Customer Complaint Resolution
- Computer proficiency
- Customer Satisfaction Analysis
- Positive Attitude
- Conflict Resolution Strategies
- Effective Team Engagement
- Professional telephone demeanor
- Effective Follow-Up Communication
- Active listening
- Customer Outreach Skills
- Data Analysis
- Consistent Reliability
- Building rapport
Timeline
Customer Service Representative
Highmark BCBS
08.2022 - Current
Insurance Agent
GEICO, Government Employees Insurance
02.2017 - 05.2018
Customer Support Specialist
Wegmans Supermarket
06.2008 - 02.2017
High School Diploma -
Emerson School of Hospitality
Bachelor of Science - Psychology
Canisius College
Associate of Science - Psychology
Erie Community College
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